PA2024347 TA Service Desk Manager, Hong Kong

2 weeks ago

Hong Kong, Hong Kong SAR China SS&C Technologies Holdings Full time
Job Description

Opportunity snapshot:

The Service Desk Manager will be based out of our Hong Kong office and will be responsible for the day to day activities of the service desk team based here including transfer agency, investor AML, and client servicing for our offshore transfer agency clients with Asian based distribution requirements. The role will include performing day to day tasks pertinent to the department’s activity as well as a strong focus on client relationship, day to day client services and general management matters.

Direct reports:

The role will be responsible for leading a small service desk team in Hong Kong with the team reporting into this individual.

Role Responsibilities:

  • Perform regular review processes and appraisals of the team.

  • Instils a client focus in the core operation, consistently meeting agreed client service levels and proactively managing and exceeding client expectations.

  • Monitor service level standards and provide senior management with reporting as well as maintain an environment where processes and controls are monitored.

  • Handle and resolve operational and managerial issues that arise.

  • Oversee and assist the team with performing day to day service desk activities including account opening, AML/KYC, deal processing etc.

  • Following up in case of issues with service delivery. Ensuring timely reporting and escalation of any incidents to management.

  • Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer.  Propose and/or implement procedural changes to improve performance of the department or of related business areas.

  • Development and maintenance of relationships with local clients acting as the local point of contact for client issues/queries.

  • Conduct regular reviews of SLAs, KPIs, procedures and checklists.

  • Overseeing regular sampling reviews by Quality Assurance teams, ensuring any findings are addressed and controls/procedures are updated accordingly.

  • Work closely with groups internally to deliver client specific projects as well as wider projects in the region ensuring adherence to internal policy and standards.

Skills and Competencies:

  • A good understanding of the client service model, business strategy, structure and product offering.

  • Strong level of communication with all levels of staff including local and global management.

  • Strong strategic leadership and thought process.

  • Strong risk, control and problem-solving skills.

  • Strong leadership and people development skills, able to develop diverse teams.

Qualifications & Prior knowledge:

  • 5+ years of experience in a related role. Extensive experience in a similar environment.

  • In-depth Transfer Agency operations and technology knowledge including the Financial Services regulatory environment.

  • TA Officer

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    About the Company:A well-established retailer brand is seeking an experienced TA Officer to facilitate their business growth.About the Job:Support end-to-end recruitment processes for retail frontline positions, including sourcing, screening, interviewing, selecting, and offering.Source and screen potential candidates through various channels like job...

  • TA Officer

    2 days ago

    Hong Kong, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.A growing retailer brand is looking for an experienced TA Officer to support the expansion of their business.about the job.Support the end to end recruitment processes including sourcing, screening, interviewing, selecting, and offering for retail frontline roles.Source and screen potential candidates through various channels, such as job...

  • Overnight Front Desk Supervisor

    3 weeks ago

    Hong Kong, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position. 17 paid statutory holidays Exceptional market leading benefits Option of MPF or ORSO retirement scheme Key Accountabilities: Manages and ensures efficient running...

  • Airport Services Agent

    1 month ago

    Hong Kong, Hong Kong SAR China Qatar Duty Free Full time

    We are currently recruiting for Airport Services Agent in Hong Kong.  As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and...

  • Front Desk Supervisor

    1 month ago

    Hong Kong, Hong Kong SAR China Conrad Hong Kong Full time

    DescriptionA Front Desk Supervisor in the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.What will I be doing?As a Front Desk Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the...

  • Front Desk Supervisor

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Conrad Hong Kong Full time

    A Front Desk Supervisor in the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.What will I be doing?As a Front Desk Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel...

  • Front Desk Customer Service Officer

    3 weeks ago

    Hong Kong, Hong Kong SAR China Babington Education Full time

    Front Desk Customer Services Officer / Centre Administrator/Administrative AssistantJob Description:​5 Day work week.Day off will be on Sunday plus one other day in the weekday.12 Days annual leave.Working time: 09:30 - 18:30.Operate the business with the Centre Manager.Help us be the BEST English learning centre in Hong Kong.Issue invoices/receipts and...

  • Desk Producer

    6 days ago

    Hong Kong, Hong Kong SAR China TVZ Full time

    Job Vacancy:  Desk Producer (6-month contract) - Bloomberg Location:  Hong Kong Bloomberg Television and Radio is seeking a highly motivated assignment desk producer / planner to join our Hong Kong bureau. You'll need a breadth of experience of TV production from outside broadcasts to cutting video to preparing graphics and planning. In...

  • Front Desk Supervisor

    3 weeks ago

    Hong Kong, Hong Kong SAR China The Langham, Hong Kong Full time

    Job Summary . Perform front desk supervisory duties including hotel guests check in & check out, enquires and cashier; Greet VIP guests ; Assist the Langham Club, Business Centre and Guest Services areas whenever necessary; Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures; Promote...

  • IT / Helpdesk Support, Financial Service Industry

    2 weeks ago

    Hong Kong, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.Randstad is actively working with various Financial Services Companies in Hong Kong. Currently, they are looking for several IT Support (Help-desk) talents to prove day-to-day IT Support in Asia region.about the job.Manage endpoint devices and IT infrastructure in Asia.Monitor and route tickets.Provide IT support for software, hardware, and...

  • IT / Helpdesk Support, Financial Service Industry

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.Randstad is actively working with various Financial Services Companies in Hong Kong. Currently, they are looking for several IT Support (Help-desk) talents to prove day-to-day IT Support in Asia region.about the job.Manage endpoint devices and IT infrastructure in Asia.Monitor and route tickets.Provide IT support for software, hardware, and...

  • TRAINEE: Emerging Market Trader AssistantTraineeHong Kong, Hong Kong

    1 week ago

    Hong Kong, Hong Kong SAR China Société Générale Assurances Full time

    TRAINEE: Emerging Market Trader Assistant Trainee|Hong Kong|Banking operations processing TRAINEE: Emerging Market Trader Assistant Hong Kong, Hong Kong Trainee Banking operations processing Responsibilities The Trainee will join the Emerging Trading Desk team and work closely with the Management and Traders. The main products...

  • Head of Fixed Income Syndicate, Hong Kong

    4 weeks ago

    Hong Kong, Hong Kong SAR China Eton Clarke Full time

    Head of Fixed Income Syndicate, Hong Kong Eton Clarke has been mandated by a global investment bank in its search for a Head of Fixed Income Syndicate in Hong Kong. The chosen candidate will lead the team covering syndication & distribution of Asia ex-Japan originated DCM products. The ideal candidate will either be operating as a Head of desk...

  • Front Desk Agent

    4 weeks ago

    Hong Kong, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position. 17 paid statutory holidays Exceptional market leading benefits Option of MPF or ORSO retirement scheme Key Accountabilities: Welcomes guests in a friendly and pleasant...

  • Front Desk Supervisor

    3 days ago

    Hong Kong, Hong Kong SAR China Hilton Full time

    Front Desk Supervisor( Job Number: HOT09I4H) Work Locations :Conrad Hong KongPacific Place, 88 QueenswayHong Kong0 A Front Desk Supervisor in the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. What will I be doing? As a Front...

  • Associate/VP, Index Flow TraderPermanent contractHong Kong, Hong Kong

    4 weeks ago

    Hong Kong, Hong Kong SAR China Société Générale Assurances Full time

    Associate/VP, Index Flow Trader Permanent contract|Hong Kong|Corporate & Investment banking Associate/VP, Index Flow Trader Hong Kong, Hong Kong Permanent contract Corporate & Investment banking Responsibilities Front Office based role working on the Index Flow Trading Desk: Flow trading on Index options & Light exotics ...

  • Service Stylist

    4 weeks ago

    Hong Kong, Hong Kong SAR China The Langham, Hong Kong Full time

    Job Summary . To assist managing the operations of Guest Relations and hotel recognition programmes by ensuring service quality standards (e.g. 1865 and VIPs) are met and that personalized service is provided to all guests as brand icon in style. Greet VIP, limousine arrival guests, 1865 members and repeat guests with special recognition and...

  • TRAINEE: Corporate Action OfficerTraineeHong Kong, Hong Kong

    4 weeks ago

    Hong Kong, Hong Kong SAR China Société Générale Assurances Full time

    TRAINEE: Corporate Action Officer Trainee|Hong Kong|Banking operations processing TRAINEE: Corporate Action Officer Hong Kong, Hong Kong Trainee Banking operations processing Responsibilities Assist with the detection, processing and booking of corporate action events for equity and bond products Understand the market...

  • Director, Delta One TraderPermanent contractHong Kong, Hong Kong

    2 weeks ago

    Hong Kong, Hong Kong SAR China Société Générale Assurances Full time

    Director, Delta One Trader Permanent contract|Hong Kong|Corporate & Investment banking Director, Delta One Trader Hong Kong, Hong Kong Permanent contract Corporate & Investment banking Responsibilities Grow the Delta one business on Asian developed markets Active trading and market making of index and ETF products Ensure timely...

  • TRAINEE: Cash

    4 weeks ago

    Hong Kong, Hong Kong SAR China Société Générale Assurances Full time

    TRAINEE: Cash & Equity Settlement Officer Trainee|Hong Kong|Banking operations processing TRAINEE: Cash & Equity Settlement Officer Hong Kong, Hong Kong Trainee Banking operations processing Responsibilities Settlement - Ensure trades are instructed and settled in a timely, accurate and compliant manner for Hong Kong and Stock...