Service Engineer

4 weeks ago

Central And Western District, Hong Kong SAR China Hitachi Rail Full time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.Location:

Hong Kong, China (On-Site)About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.The Role

You will work under the Customer Service department, which is accountable for providing on-site service to assist in the operational deployment and use of the system/equipment and supports its maintenance. You will support one of our railway systems, which includes, but is not limited to, service roll-out, service delivery, process, workflow, work instruction, problem resolution, and service incident handling.Responsibilities

- Support Customer operations, anticipate operational problems and contribute to improve the system/equipment operation:Develop Customer knowledge (configurations, maintenance and repair status, fleet). Observe and study system/equipment functioning, operating modes, and performance results. Perform routine checks and counselling when appropriate.Collect, analyze, and summarize operating and engineering data, analyze trends, study system/equipment limitations, and interpret alarms.Communicate pro-actively with Customers as the primary technical interface.- Dispatch Customer issues to the appropriate organizations and ensure the necessary actions are carried out:Conduct technical/program reviews with Product Support, Supply Chain, Maintenance, and Repair representatives.Collect and report on Customer technical issues. Analyze problems, collect all relevant information, and provide answers to Customer queries. Develop and implement resolution plans, take appropriate decisions, and propose optimization of the system configuration.Ensure the needed actions are performed.Requirements

High Diploma in Engineering or equivalent.2 years working experience in the Engineering field preferred.Team player with good communication skills.Good interpersonal skills and service attitude.Site work required.Able to work under pressure in a fast-paced working environment.Fresh graduates are welcome.Fluent spoken Cantonese & English.Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at Hitachi Rail Careers.At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and worldview. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.We would be delighted if you would be one of our followers at Hitachi Rail LinkedIn.Contact Us

Email us for data privacy inquiries or technical support.

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