Cj training specialist

2 weeks ago

Central And Western District, Hong Kong SAR China Payoneer Inc. Full time

Payoneer's mission is to enable businesses of all sizes from anywhere in the world to access the rising global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you'll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets. We're looking for: A full-time Training Specialist who is passionate about quality and has an analytical mindset and a strong sense of responsibility. What you'll be spending your time on: Provide onboarding and upskill training for our Customer Journey team members. Identify training needs, develop and implement tailored training plans for individual staff members, focusing on areas such as product knowledge, excellence in customer service, communication, teamwork, and problem-solving. Assess the effectiveness of training and development initiatives and adjust as needed to ensure maximum impact. Leverage the latest learning technology and market best practices for enriching current learning and development practices. Lead and mentor the local OJT team. Analyze escalations and drive case studies when relevant. Observe and track performance, providing feedback and instructions enabling continuous improvement and independence. Maintain training metrics and reports and present them to the management team. For this role you are also: Have a minimum of 3 years experience in training. Detail-oriented. Customer-centric. Curious and receptive to patterns and trends. Organized and methodical. Thrive in an independent setup. Comfortable providing constructive feedback to others. Take initiative to understand and explore new training methods. You also have: Excellent communication skills in English (spoken and written). Strong presentation skills. Strong sense of accountability. Analytical mindset. Have you done this kind of stuff?Be in accordance with the productivity expectations of your team. Clean discipline record (ground expectations of your current role). High quality in your handling. Not a must but a great advantage: Financial Services / Fintech industry exposure. Data analysis experience. Additional languages. Who we are: Payoneer (NASDAQ: PAYO) is the world's go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections, and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading brands, Payoneer offers a universe of opportunities, open to you.#LI-Hybrid Apply for this Job By submitting an application to Payoneer for this position you agree to Payoneer's Privacy Policy.#J-18808-Ljbffr

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