Electronic Trading, Product Specialist

3 weeks ago

Central And Western District, Hong Kong SAR China Enfusion Full time
The Team:The OEMS Product Support Organization provides client facing support to assist clients with the Enfusion OEMS module for their daily trading operations. The OEMS Product Support Organization consists of three verticals – Product Specialists, FIX Operations, and Trade Compliance.The Role:The OEMS, Product Specialist acts as a liaison between our client-facing teams and internal development and product teams. The purpose of this role is to perform tier II technical electronic trading support for Enfusion's OEMS (Order and Execution Management System). This will require knowing how to diagnose, judge the criticality, and establish the scope of the issue in real-time.What You'll Do:Deploy and provide OEMS level II support across trader workflows, FIX connectivity, allocations and order sizing, pre-trade compliance and more for industry leading investment management platformWork with the technology and OEMS product teams to streamline processes and communication with groups in the support side of the organizationInvestigate issues and escalate to the OEMS development team as neededLearn how the technology behind the system works and complete OEMS level I and II certification programsAssess patterns in support tickets, requests and alerts helping increase efficiencies of training and supportIdentify and implement areas lacking automationWork with development to forecast severity of issues and throughput for fixing issues across teamsMaintain awareness of issue status after handing off to other teamsProvide specialized support to enterprise clientsWhat You'll Need:1+ years of related experience (Electronic Trading background preferred) in a full-time or internship positionBachelors Degree - Finance, Economics, Computer Science or related degree preferredExposure and experience to investment industry (buy-side preferred)Basic familiarity of Java and JavaScriptGeneral knowledge of trader workflows, FIX connectivity, allocations and order sizing, pre-trade complianceFamiliarity with JSON, XML, and UNIX a plusJira/Zendesk/Logs experienceGood communication, both verbally and written

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