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Head of Receivables, Asia

4 weeks ago

Central And Western District, Hong Kong SAR China Sotheby's Full time
The RoleThis role is to report into the Global Head of Receivables and oversee the client collections, billing and credit functions for Asia.RESPONSIBILITIESManagement of billing, invoicing and payment termsOversight of all client related financial outputManagement of incoming payment processing, reconciliations and client disputesResponsible for collating and discussing the monthly debtors report while ensuring the team is following up on the collection of all debtsOwnership of credit facilities and the ongoing renewal processSupport client vetting and risk assessment during marquee salesContribute to the end to end delivery of the positive client first experienceProduce routine reporting and KPIs on debtors, collections and other relevant metricsEvaluate resourcing requirements and team structure to establish clear roles and responsibilities with appropriate segregation of dutiesWorking closely with the relationship managers, business directors, client service operations and expert departments to ensure timely collection of receivables while maintaining a client focused approachPartner with legal, compliance and the commercial teams to ensure all controls and procedures are robust and actively reviewedKey contact for audit deliverables and corporate controller group requestsIDEAL EXPERIENCE & COMPETENCIESMinimum 7+ years of experience in billing and collections, with a minimum of 4+ years in a managerial positionHighly adaptable, flexible and resilient, thriving in fast-paced and changing environmentsExcellent client service skills with demonstrated capability in active listening, empathy, service orientation and patienceStrong leadership and communication skills, capable of leading and inspiring a large teamProactive in exploring better processes and smarter work practicesStrong analytical, problem-solving and decision-making skillsExemplary written and verbal communication skills and a high level of attention to detailAbility and know-how to escalate to management appropriately to ensure a smooth client experienceStrong knowledge of Microsoft Office particularly Word, Excel, OutlookPrior experience with SAP is an advantage

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