Operational excellence manager

2 weeks ago

Central And Western District, Hong Kong SAR China QIMA Full time

The QIMA story At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency, and intelligence for quality and compliance data. What sets us apart is our unique culture. Company Description Our 5,000 Qimers live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?Our Consumer Goods Division is dedicated to helping brands, retailers, and manufacturers worldwide deliver safe, quality, and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture. Job Description Reporting directly to the Audit Services Director, you will be responsible for ensuring a smooth run of our daily Operations in the Audit Department. Your Main Responsibilities Will Be To Lead and grow our Global network of Compliance Auditors (200+ auditors across 50+ countries) and Audit Support Team, overseeing recruitment, training, and performance management to build a high-performing team. Develop, implement, and refine Audit Standard Operating Procedures based on stakeholder feedback and claim analysis, continuously seeking opportunities to enhance efficiency and effectiveness. Design and monitor Key Performance Indicators (KPIs) to drive project success and ensure timely, reliable audit results, utilizing data to identify trends, areas for improvement, and strategies for success. Oversee transversal projects by partnering with internal teams such as sales, marketing, and IT, fostering a collaborative environment to achieve organizational goals and enhance audit service delivery. Maintain continuous communication with key clients to deliver top-quality service and provide regular internal feedback on client satisfaction and areas for improvement. Supervise and track the progress of various projects managed by the back-office teams within the Audit Department, ensuring projects are advancing according to plan and meet established goals. Stay updated on industry requirements and trends and promote knowledge transfer to team members to foster ongoing improvement in audit processes. Qualifications To succeed in this role, you have: A Master's degree in Engineering or any related background from an accredited University. Minimum 8 years of professional experience in overseeing factory Audits and people management. A good understanding of the Supply Chain industry, Quality norms, and CSR topics. Excellent spoken English skills; any additional language would be a plus. Very good communication and people skills, with the ability to engage with all internal and external stakeholders. Strong leadership and management skills, with the ability to motivate and develop a high-performing team. Ability to work effectively in a fast-paced, global environment with competing priorities. Humble, enthusiastic, and rigorous, with a taste for the field. Previous exposure to using AI at work or a strong personal acquaintance with AI products. So, READY TO BECOME A QIMATE? JOIN USSeniority level Mid-Senior level Employment type Full-time Job function International Trade and Development#J-18808-Ljbffr

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