Sales administration executive

4 weeks ago

Central And Western District, Hong Kong SAR China Vasco Full time

Job Title: Sales Administration Executive - (Trading)Location: Hong Kong Job Description: Vasco Global Limited, an affiliate of a Swiss based holding company, provides conveyor solutions to industries worldwide. We are seeking a dedicated and enthusiastic Sales Administration Executive to join a fast-growing business and team in Hong Kong. As a Sales Administration Executive, you will be acting as the counterpart of Sales, handling and executing RFQs and orders, coordinating their delivery with our sourcing and logistics team and assuring transparency of the process to our customers. Speed and efficiency are crucial for this role. The preferred candidate would have experience in the end-to-end order handling in the context of trading or logistics, and be enthusiastic about working in an international context. If you are a fast learner with strong communication and organization skills, we want to meet you to discuss this exciting opportunity. Vasco offers a competitive remuneration package, Insurance, a great team to work with and a career perspective in a growing organization. Key Responsibilities: Interact and handle RFQs and orders end-to-end with Sales, Sourcing, and Logistics. Handle and process direct requests for proposals from customers swiftly via our CRM tool. Work diligently, structured and organized on follow-ups on RFQs and orders. Handle and process orders immediately while proactively checking upon the order status and keeping the customer always updated on the process of their orders. Coordinate orders with the logistics and sourcing team in China to ensure swift handling of orders. Utilize our inventory management and CRM system as a single source of truth for all customer-related information. Listen to clients' needs, inquiries, and concerns, and provide prompt and accurate information or assistance. Client Relationship Management: Keep detailed records of client interactions and transactions in our CRM system SAGE to ensure effective follow-up and issue resolution. Collaborate with other team members within the company to ensure timely resolution of complex customer challenges. Product/Service Knowledge: Develop a deep understanding of Vasco's products and gather industry expertise fast, to provide informed responses to client inquiries. Continuously enhance product knowledge and feedback frequently asked questions to the management to enhance product positioning and marketing efforts. Communication: Communicate complex information to clients concisely, structured and to the point, both verbally and in writing. Apply company standards for standard communications such as RFQs, order acknowledgments, and order updates. Act fast on requests and ensure swift handling of inquiries from customers. Qualifications – Skills and Capabilities: Structured and organized working style. Excellent time management and organizational skills. Ability to work under pressure and find fast, efficient, and practical resolutions to problems. Able to communicate effectively in English verbally and in writing. Positive attitude and strong work ethics. Passionate about interacting with various cultures and countries. Enjoying both working in teams and independently. Qualifications – Experience:2 years of experience in a trading and/or shipping or logistics company where order handling was required is a must.2 years of working experience in the rubber and/or conveyor belt industry is an advantage. Proficient in using Microsoft 365 suite. Proficiency in using customer service software and CRM systems or proven ability to learn new systems fast. Proficient in reading and writing in English is a must. Any other language (Spanish, Russian, Korean, etc.) is a plus. Join our team at Vasco and be part of our growth story worldwide. Vasco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To apply, please submit your resume and a cover letter detailing your relevant experience and why you're a great fit for this role. Seniority level Entry level Employment type Full-time Job function Sales and Business Development Industries: Commercial and Industrial Machinery Maintenance#J-18808-Ljbffr

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