Executive, Rooms Operations and Quality

Found in: beBee S HK - 4 weeks ago


Hong Kong, Hong Kong SAR China HSH Management Services Full time

Working alongside a professional team in the Group’s Corporate Head Office in Hong Kong, we are seeking an Executive, Rooms Operations and Quality to join the Operations Planning and Support Department. This role supports driving an enhanced guest experience through furthering the service standards, innovation, and quality, as well as guest satisfaction for all The Peninsula Hotels.

 

  • Work for a highly prestigious and renowned hospitality group
  • Be part of a diverse and professional team
  • Exceptional benefits such as comprehensive family medical insurance (including dependents) and pension benefits

 

Key Accountabilities

  • Support the execution of the strategic vision (Peninsula guest journey initiative) for the front office, housekeeping, spa, and guest experience
  • Management of the post-stay survey, including data upload, analytics, and follow-up with hotels’ leadership teams
  • Coordinate the quality strategy implementation of Front Office, Housekeeping and Spa operational processes across all existing hotels
  • Provide administrative support for the compliance standard review and audit processes
  • Support the planning and coordination for the yearly quality studies for hotels, including the on-site presentations
  • Analyse and produce reports on quality and compliance audits
  • Assist with the research, management, and implementation of Rooms-related CRS activities.
  • Coordination for the team’s operations visits and other business trip arrangement

 

General requirements

  • University Degree in hospitality or hotel management
  • Minimum 1 year experience in luxury hotel’s front office operations
  • Experience with guest complaint handling would be a plus
  • Experience and knowledge of Rooms operations systems would be advantageous
  • Fluent English speaker with promising writing and communications skills
  • Be passionate for luxury hospitality and guest experience
  • Independent and ability to process and organise large set of data
  • Great sense of organisation and attention to details

 

We are delighted to receive your CV for further consideration.

 

 

HSH was first established in 1866 and was one of the first companies to be listed on the Hong Kong Stock Exchange. HSH owns and operates some of the world’s finest hotel proper ties under The Peninsula brand, with twelve operational Peninsula hotels in exceptional city centre locations in Asia, US and Europe. The group’s portfolio also comprises strategic real estate assets and tourism assets, including The Repulse Bay as well as The Peak Tram – one of Hong Kong’s most popular tourist attractions.


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