Omni Service Leader
Found in: beBee S HK - 1 month ago
Company Overview:
At Decathlon, we live and breathe sports With our presence in over 60 countries, we share a vibrant and energetic company culture fueled by our four core values: Vitality, Responsibility, Authenticity, and Generosity. In Hong Kong, we're on a mission to “Move People through the Wonders of Sport” and transform the way people experience sports. From our cutting-edge research to innovative retail solutions, we're passionate about bringing the thrill of sports to every corner of the city. With our expanding network of 8 stores and exciting projects in the pipeline, we're looking for sporty superstars to join our team
Role Overview:
Are you a sporty entrepreneur at heart? Join our Hong Kong retail team as an Omni Service Leader and become a driving force in enhancing customer satisfaction. Working hand in hand with your Store Services & Operations Leader, your main objective will be to go above and beyond in satisfying our sports users and driving our Hong Kong project forward. From assisting customers with inquiries to ensuring the highest standards of customer service are met, you'll play a crucial role in improving the overall customer experience. Embrace this opportunity to make a lasting impact by providing exceptional support and delivering top-notch service to our valued customers
Your responsibilities:
2. Promote Customer Loyalty and Relationship:Welcome customers warmly and maintain a helpful attitude at the store, creating a positive first impression.Engage with every customer by greeting them with a smile, offering assistance such as providing a shopping basket, and addressing any concerns they may have.Understand customers' needs through attentive listening, enabling you to offer suitable solutions and enhance their shopping experience.Effectively handle customer feedback and resolve issues by following the "satisfied or satisfied" approach on different platforms.Familiarize yourself with your store's customer service policies, including returns, financing options, workshops, and rental services, so you can provide comprehensive support.Stay informed about your store's commercial events, such as promotional campaigns and sports events, to offer relevant information and maximize customer engagement.
3. Offer Efficient Online Order Management:Ensure a convenient and satisfying omni-shopping experience by maintaining a well-organized and visible click-and-collect area.Take ownership of online orders, independently managing the entire process, including order receipt and addressing any issues that may arise.Provide customers with a seamless collection experience by warmly greeting them, offering assistance, and personal handovers at the store.
What you bring:
What we offer:
Apply now and get ready to score big in your career Game On
We estimate that completing our application form will take approximately 15-20 minutes to ensure you have enough time to provide us with the necessary information and showcase your potential. We appreciate your dedication and look forward to getting to know you better
Disclaimer: Decathlon Hong Kong Ltd.does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All information collected will be kept strictly confidential and will be used for recruitment purpose only.
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