Jobs: contact center agent

Project Manager - Contact Center Solutions Lead end‑to‑end project delivery for contact center solution implementations, including AI‑enabled features. Collaborate with clients to understand business requirements and translate them into actionable project plans. Manage project scope, timelines, budgets, and resources to ensure successful delivery....

A leading technology firm is seeking an AI Transformation & Analytics Manager to modernize contact center operations through artificial intelligence and analytics. The successful candidate will design AI dashboards, apply predictive insights, and lead AI initiatives to improve efficiency and customer satisfaction. Must hold a Bachelor's degree in a...

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them...

A leading technology solutions provider in Hong Kong is looking for an experienced Project Manager to lead end-to-end project delivery for contact center solutions. The ideal candidate will have at least 5 years of project management experience in IT or telecom, with a solid understanding of contact center technologies like Genesys and Avaya. This role...

Some careers have more impact than others. If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and...

This is a one-year secondment contract (Renewable) designed for fresh graduates / young talent to gain career insights and develop technical know-how. Upon successful completion of the program with satisfactory performance, you may be eligible for career advancement and a salary increase. **You'll Learn & Do** - Leverage industry expertise and...

A premier family beach resort in Hong Kong is seeking a customer service agent to handle incoming calls and assist guests with inquiries. The ideal candidate will have a certificate in hospitality management and experience in customer service or call centers. Strong English and Chinese communication skills are essential, and willingness to work shifts is...

Job IntroductionWe are building the most advanced AI Agent for the Web3 industry, leveraging the largest proprietary dataset in the field. We seek a core algorithm engineer to architect AI Agent systems, optimize end-to-end RAG pipelines, implement LLM training/alignment, and deploy scalable.Core Responsibilities1. Develop AI Agent Systems: Build intelligent...

Job IntroductionWe are building the most advanced AI Agent for the Web3 industry, leveraging the largest proprietary dataset in the field. We seek a core algorithm engineer to architect AI Agent systems, optimize end-to-end RAG pipelines, implement LLM training/alignment, and deploy scalable.Core Responsibilities1. Develop AI Agent Systems: Build intelligent...

Overview Some careers open more doors than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Retail...

Compensation & Projects Annual Package HK$1million Housing Authority Project New Building Project Job Description Degree in Building Engineering and Construction Management or related disciplines; 10 years' relevant working experience in building construction; Strong interpersonal communication skills; Candidates with less experience will be considered...

A multinational insurance services provider is seeking a Customer Service Agent in Hong Kong for a fixed-term contract. The role involves delivering high-quality customer support, with a focus on Extended Warranty products and additional services. Candidates must have excellent communication skills in Mandarin/Cantonese and English, along with experience in...

Our client is a leading High-tech electronics consumer products company, they invite bright and energetic candidate for the following vacancy: Call Center Associate RESPONSIBILITIES Resolve customer complaints and conduct investigation if necessary Respond to the feedback from external/ internal customer in a timely manner Establish good customer...

A leading global bank in Hong Kong is seeking an Assistant Manager for Wealth & Personal Banking within their Contact Centre. The role focuses on providing top-quality service to clients, mentoring agents, and ensuring compliance with policies. Ideal candidates will possess a Higher Diploma and relevant experience in banking. Candidates should be...

Job Description Site Agent Overview We are seeking a highly skilled and experienced Site Agent to oversee and manage the construction process from start to finish. The successful candidate will be responsible for ensuring compliance with safety and quality standards, serving as the primary point of contact between the client, contractors, and suppliers, and...

Job Description Site Agent Overview We are seeking a highly skilled and experienced Site Agent to oversee and manage the construction process from start to finish. The successful candidate will be responsible for ensuring compliance with safety and quality standards, serving as the primary point of contact between the client, contractors, and suppliers, and...

Our client is a long established and one of the leading general building main contractors in Hong Kong, they are principally engaged in construction and maintenance projects in Hong Kong and construction projects in Macau. They are inviting a high calibre candidate for the following vacancy: Site Agent RESPONSIBILITIES Responsible for overall coordination...

Our Promise – Innovation, Quality, Excellence Shui On Construction Company Limited Shui On Construction Company Limited is a member of SOCAM Development Limited listed on the Hong Kong Stock Exchange. With our commitment on quality, innovation and excellence, and riding on our solid foundation in the construction industry, we strive to pursue sustainable...

About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer‑led and tech‑enabled approach aims to deliver innovative propositions, easy‑to‑understand products and a simpler insurance experience. Established in...

Responsibilities Handle check in and check out procedures; Greet and welcome guests; and answer their enquiries in a professional manner at all time; Requirements Diploma or above in Hospitality or related discipline; Good command of written & spoken English, Chinese and Mandarin; Excellent telephone manners and good customer service skills; Pleasant,...