Lifestyle Relationship Manager

Some careers have more impact than others. If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation. We are currently seeking a high calibre professional to join our team as a Lifestyle Relationship Manager. Principal Responsibilities Be the dedicated contact point to serve the top tier banking customers on their lifestyle and card related requests with collaboration and supports from external service providers and internal stakeholders Understand your customers well to provide bespoke personalized lifestyle recommendations that fits their needs and preferences Follow through the customer requests in professional timely manner to deliver beyond customers' expectations to create memorable experiences Work closely with internal Relationship Managers and Contact Center to collectively serve the customers with all-rounded services with handshake to ensure smooth transition of request handling when required Work closely with Card Product team to continuously enhance the serving model and lifestyle privileges by providing timely feedback to the stakeholders and contributing to the ongoing product enhancement. Support team leader on daily administration, operation procedure optimization, training and coaching of new team members. Qualifications - External Degree holder or above with client account or service management experience is a must. Work experience in concierge service providers would be an advantage Relevant experience in serving affluent customers is required with good understanding on their lifestyle preferences Strong communication, interpersonal and customer engagement skills to build strong relationship bonding with customers Proficient in foreign languages would be a plus, especially on Mandarin, English, Japanese or other European languages Self motivated with positive working attitude to work as a team Attending events during public holidays or weekends may be required Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. You'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by ( The Hongkong and Shanghai Banking Corporation Limited)