Customer Service Specialist

5 days ago


Hong Kong, Hong Kong SAR China Hays Full time

公司概況 這是一家總部位於美國的全球領先金融服務公司,業務遍及超過15個國家,並在過去40多年持續推動金融行業創新。公司以先進技術和對客戶成功的承諾而聞名,提供涵蓋股票、期權、期貨、外匯、債券及共同基金等多元資產類別的全面電子交易解決方案。 公司服務範圍覆蓋全球200多個國家和地區,客戶群包括個人投資者及機構客戶,如財務顧問、對沖基金及介紹經紀商。憑藉具競爭力的定價、全球市場接入及尖端交易平台,公司致力於協助客戶優化投資策略。公司在網上券商服務領域屢獲業界專家認可,並提供充滿活力及多元文化的工作環境,讓科技與金融交匯,創造有意義的職業機會。 職位描述與職責 此職位屬於客戶服務團隊,負責與全球多元化客戶群互動,包括零售投資者、顧問及經紀商。團隊專注於透過高效及優質服務建立長期合作關係,同時支持公司以科技驅動及自助服務為核心的業務模式。 主要職責包括: 透過電郵、即時聊天及電話回應客戶查詢 熟悉專有交易平台及管理工具,為客戶提供有效指導 協助客戶理解完整交易流程,包括資金操作、持倉轉移、公司行動、保證金計算及帳戶對賬 資格與技能 對股票、期權、期貨及外匯等金融產品有扎實理解 具備強大的分析及批判思維能力,並保持積極主動 能在快節奏及高壓環境中獨立工作 優秀的中英文書面及口頭溝通能力 要求: 學士學位 具2-3年客戶服務或金融服務經驗(優秀應屆畢業生亦可考慮) 優先持有HKSI第1、2或3類牌照/ SFC 1, 2 或願意入職後短期內取得 熟練使用Microsoft Word及Excel;熟悉Bloomberg、UNIX或具基本編程能力者更佳 有客戶服務、中後台運營、合規、電子交易或基金管理經驗者優先 如果您對此職位感興趣,請點擊「立即申請」並提交最新的履歷,或立即致電與我們聯絡。 如果這個職位並非完全符合您的期望,但您正在尋找新的工作機會,歡迎與我們聯繫,進行一次保密的職涯討論。



  • Hong Kong Island, Hong Kong SAR China ioTech Solutions Full time

    Customer Services Specialist - Investment Advisory Job Description: Customer Services Specialist - Investment Advisory My client a leading bank isseeking an experienced Customer Services Specialist to help provide investment advice to their everyday customers. The ideal candidate will hold a valid Hong Kong Securities &Investment Institute Ilicense, and will...


  • Hong Kong Island, Hong Kong SAR China IO Tech Solutions Limited Full time

    Customer Services Specialist - Investment Advisory My client a leading bank is seeking an experienced Customer Services Specialist to help provide investment advice to their everyday customers. The ideal candidate will hold a valid Hong Kong Securities & Investment Institute license, and will be responsible for providing financial guidance to clients over...


  • Hong Kong Island, Hong Kong SAR China Binance Full time

    Customer Service BI Specialist (Chinese Speaker) Join to apply for the Customer Service BI Specialist (Chinese Speaker) role at Binance . 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Collect, organize, and analyze user data from the customer service department and other related...


  • Hong Kong Island, Hong Kong SAR China Standard Chartered Full time

    Customer Service Officer, INV Specialist 1 day ago Be among the first 25 applicants About Mox Bank Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create: Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth,...


  • Hong Kong Island, Hong Kong SAR China Cyber Security Operations Specialist Full time

    Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create. Why Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about,...

  • General insurance

    4 days ago


    Hong Kong Island, Hong Kong SAR China PURSUIT CONSULTANCY LIMITED Full time

    General insurance - Customer Services Specialist (AM grade 40-45K) - Oversee and guide daily customer service operations, ensuring team members deliver consistent and high-quality support. - Serve as a subject matter expert, providing hands‑on assistance to both internal teams and external customers. - Establish team priorities to drive timely task...


  • Hong Kong, Hong Kong SAR China Bloomberg Full time

    2026 Bloomberg Customer Support Representative (Korean Speaker) - Hong Kong Location Hong Kong Business Area Technology Support Ref # 10046013 Description & Requirements The Company: Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential...


  • Hong Kong, Hong Kong SAR China Bloomberg Full time

    2026 Bloomberg Customer Support Representative (Mandarin Speaker) - Hong Kong Location Hong Kong Business Area Technology Support Ref # 10046014 Description & Requirements The Company: Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential...


  • Hong Kong Island, Hong Kong SAR China Sprout In Motion Full time

    Sprout In Motion uses a multi-disciplinary approach to help children and adolescents overcome learning, emotional, and behavioral challenges. We empower families with the knowledge and skills to meet the challenges of raising a child with special needs. Our team includes highly qualified clinical and educational psychologists, counselors, speech therapists,...


  • Hong Kong Island, Hong Kong SAR China Binance Full time

    A leading cryptocurrency exchange in Hong Kong is looking for a Customer Service BI Specialist (Chinese Speaker). The role involves analyzing user data, developing dashboards, and providing insights to improve operations. Candidates should have 3-5 years of experience and a strong background in data analysis tools like SQL and Python. Excellent communication...