IT System Specialist
7 days ago
About This Opportunity
We're seeking a skilled engineer to join our global team in Kuala Lumpur, Malaysia. As a technical support specialist, you'll play a vital role in ensuring the availability and functionality of ZEAL systems.
In this mid-senior level role, you'll collaborate with teams across ZEAL, handle incident and problem management activities, and respond to customer inquiries. Your expertise will be invaluable in maintaining system performance and resolving complex issues.
Key Responsibilities
- Building knowledge of ZEAL products and their capabilities.
- Handling critical incidents and resolving user-reported problems.
- Collaborating with engineering teams to ensure seamless system operation.
- Maintaining system documentation and sharing knowledge with the team.
Requirements
- At least 3 years of experience in technical support roles with proficiency in relevant tools and technologies.
- Strong analytical skills with the ability to debug complex issues.
- Effective communication and teamwork skills.
- Able to work in a fast-paced environment and prioritize tasks accordingly.
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