Luxury Club Team Lead

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

We are seeking a highly skilled and experienced professional to join our team as a Luxury Club Team Lead at Shangri-La.

Job Summary

This is an excellent opportunity for someone with a strong background in hotel management, particularly in the luxury health and beauty industry.

Responsibilities:
  • Lead and manage a team of club attendants to ensure seamless delivery of exceptional guest experiences.
  • Maintain high standards of customer service, resolving any issues promptly and professionally.
  • Develop and implement strategies to improve operational efficiency, productivity, and staff performance.
  • Collaborate with other departments to enhance overall guest satisfaction and loyalty.
Requirements:

To be successful in this role, you will need:

  • A minimum of 4 years' experience in a supervisory or leadership position within the hotel or private club industry.
  • Strong problem-solving skills, ability to work independently, and think critically.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues from diverse backgrounds.
  • A deep understanding of luxury hospitality and the ability to maintain high standards of quality and attention to detail.
What We Offer:

In return for your expertise and dedication, we offer a competitive salary of $120,000 per annum, commensurate with your experience and qualifications.

As a valued member of our team, you can expect:

  • A comprehensive benefits package, including medical insurance, retirement savings plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment that encourages collaboration, innovation, and growth.

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