Chief Operations Strategist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time
About FWD Group

FWD Group is a leading pan-Asian life and health insurance business with over 12 million customers across ten markets. The company was established in 2013 with a focus on delivering innovative insurance solutions that prioritize customer experience.

The successful candidate will lead the development of market-leading risk-based management frameworks and strategies to drive sustainable business growth and create customer value.

  • Lead and formulate the strategy for operations management, underwriting, and claims aligned to FWD's vision.
  • Collaborate with high-performing functional teams to integrate diverse needs and perspectives and develop fresh ideas and solutions that put customers at the center of the journey design.
  • Manage and coach a team of subject matter experts to grow and reach their full potential and be adaptable to new technologies and agile ways of working.


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