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Core Banking Support Analyst

2 weeks ago

Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Job Description

  • Provide technical expertise in Avaloq application development, ensuring seamless integration with existing systems.
  • Troubleshoot and resolve complex application issues, escalating where necessary to maintain high levels of customer satisfaction.
  • Prioritize and manage service requests and incidents, collaborating with cross-functional teams to deliver timely resolutions.
  • Identify opportunities for process improvement, contributing to departmental initiatives that drive business growth and efficiency.
  • Develop and maintain accurate documentation of technical processes and procedures, ensuring transparency and consistency throughout the organization.