Insurance Service Professional
3 weeks ago
At Prudential, we're committed to delivering exceptional customer service and protecting our customers' futures. As a key member of our team, you'll play a vital role in providing best-in-class support to our customers via our hotline.
As a Service Professional, you'll be responsible for handling and resolving customer enquiries and requests on life and health insurance products in a professional and timely manner. You'll work closely with our customers to understand their needs and provide tailored solutions to meet their expectations.
Key Responsibilities:
- Provide accurate and timely information to customers regarding our insurance products and services.
- Resolve customer complaints and concerns in a fair and professional manner.
- Collaborate with internal teams to ensure seamless customer service delivery.
- Develop and maintain strong relationships with customers to build trust and loyalty.
- Stay up-to-date with product knowledge and regulatory requirements to provide expert advice to customers.
Requirements:
- Tertiary education and relevant industry experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Office and other relevant software.
We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with a strong work ethic and a desire to make a difference, we'd love to hear from you.
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