Insurance Service Professional

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

At Prudential, we're committed to delivering exceptional customer service and protecting our customers' futures. As a key member of our team, you'll play a vital role in providing best-in-class support to our customers via our hotline.

As a Service Professional, you'll be responsible for handling and resolving customer enquiries and requests on life and health insurance products in a professional and timely manner. You'll work closely with our customers to understand their needs and provide tailored solutions to meet their expectations.

Key Responsibilities:

  • Provide accurate and timely information to customers regarding our insurance products and services.
  • Resolve customer complaints and concerns in a fair and professional manner.
  • Collaborate with internal teams to ensure seamless customer service delivery.
  • Develop and maintain strong relationships with customers to build trust and loyalty.
  • Stay up-to-date with product knowledge and regulatory requirements to provide expert advice to customers.

Requirements:

  • Tertiary education and relevant industry experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficient in Microsoft Office and other relevant software.

We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with a strong work ethic and a desire to make a difference, we'd love to hear from you.



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