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Concierge Service Supervisor

3 weeks ago

Hong Kong Island, Hong Kong SAR China Langham Hospitality Group Full time
Concierge Service Supervisor Opportunity

The Langham Hospitality Group seeks a results-driven Concierge Service Supervisor to drive revenue growth and enhance guest experiences at The Langham, Hong Kong. This role offers a unique chance to develop your leadership skills and make a significant impact in a dynamic hospitality environment.

Key Responsibilities
  1. Support the Chief Concierge in developing and implementing effective strategies to increase hotel revenue.
  2. Lead and motivate Concierge colleagues to deliver exceptional guest service standards.
  3. Stay up-to-date with hotel functions, events, and industry developments to provide expert advice to guests.
  4. Collaborate with teams to ensure seamless communication and efficient service delivery.

Essential Qualifications
  • Holder of Higher Diploma in hospitality-related discipline or equivalent experience.
  • At least 5 years of experience in luxury hotel concierge services, with 3 years of supervisory experience.
  • Possesses excellent leadership, delegation, and team management skills.
  • Demonstrates a strong understanding of hotel operations, industry trends, and guest expectations.