Luxury Brand Ambassador

2 weeks ago


Hong Kong Island, Hong Kong SAR China Global Executive Consultants Ltd. Full time

We are looking for an ambitious and results-driven Luxury Brand Ambassador to join our team at Global Executive Consultants Ltd.

Key Responsibilities:
  • Main Objectives:
  • Deliver exceptional customer experiences through prompt and professional responses.
  • Communicate accurate product information and company policies to customers.
  • Facilitate order processing, returns, and resolve billing or shipping issues efficiently.
  • Identify and escalate complex customer concerns to relevant departments or supervisors.
  • Develop in-depth product knowledge to provide effective support.
  • Ensure customer concerns are fully addressed and resolved.
  • Foster strong relationships with customers through personalized service.
  • Collaborate with cross-functional teams to enhance customer satisfaction.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Exceed customer service performance metrics.
Requirements:
  1. 2 years' experience in customer-facing roles.
  2. Excellent verbal and written communication skills.
  3. Able to demonstrate empathy and resolve tense customer situations.
  4. Strong analytical and problem-solving skills.
  5. Ability to multitask and prioritize tasks effectively.
  6. Passionate about delivering exceptional customer service.


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