Digital Transformation UX Specialist

18 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description

We are seeking a skilled Digital Transformation UX Specialist to join our team at Bank Of China (Hong Kong) Limited.

Key Responsibilities:
  • Develop Innovative Business Models

Design and implement business models that leverage cutting-edge technology to enhance customer journeys and experiences. This involves staying up-to-date with the latest FinTech trends, researching feasible solutions, and collaborating with cross-functional teams to drive digital transformation.

Collect and Analyze Customer Needs

Cultivate a deep understanding of customer needs by collecting and analyzing feedback, market research, and industry trends. Use this insights to design intuitive and user-friendly digital platforms that meet customers' evolving needs.

Collaborate on System Requirements and UAT

Work closely with stakeholders to formulate system requirements and ensure that digital products meet the highest standards of customer experience. Participate in User Acceptance Testing (UAT) to validate product functionality and usability.

Monitor Customer Satisfaction and Optimize Experiences

Analyze customer satisfaction metrics and provide actionable recommendations for improving digital product experiences. Continuously monitor customer feedback and adjust strategies to maintain a competitive edge.

Qualifications:
  • Educational Background

A degree or higher in eCommerce, Innovative Technology, Business Administration, Information Technology, or related fields is required.

Professional Experience

A minimum of 2 years of relevant working experience in UX/UI design, digital transformation, or a related field is preferred.

Skills and Competencies

Demonstrate innovative thinking, excellent collaboration skills, and a strong sense of responsibility. Proficiency in using Figma, Microsoft Office software, and Chinese input is essential.



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