NOC Supervisor

The NOC Supervisor is a critical role within HKT's Global Service Operation Center, responsible for leading a team of shift staff in the service restoration of various network services. This position requires a strong leader who can ensure that service levels are maintained for global service customers.

• Service Restoration: Perform 7x24 round-the-clock monitoring to ensure that service levels are maintained for global service customers by providing on-spot technical advice and instructions to guarantee customer satisfaction.
• Team Management: Manage team members to provide timely progress updates, incident management, and operation requests for global service.
• Circuit Restoration: Ensure that circuit/service restoration is effected during circuit outages to meet targets agreed with customers by making proper decisions, negotiation, and coordination with distant administrations and other departments.
• Service Optimization: Reduce service/circuit outages downtime by making proper decisions on escalation to appropriate parties.
• Staff Development: Ensure that customer network services are maintained in a professional manner by guiding, training, and motivating staff.
• Process Improvement: Contribute to the efficiency and effectiveness of the centers by reviewing and recommending new techniques and operating methods.
• Facilities Management: Manage physical and environmental conditions of PCCW Global Network / Service Operations Center in a safe place.
• Compliance: Comply and act in accordance with PCCW Global Network Operation Center information security policy and PCCW Group policies on Personal Data Privacy.

• Education: University Degree in Electronic/Information Technology Engineering with 4 years' experience in Data Center/Data communication field OR Certificate in Electronic/Electrical Engineering or City & Guild Full Technological Certificate with 8 years relevant experience in data communication field.
• Technical Knowledge: In-depth knowledge of digital transmission standard, and familiarity with fault management techniques/procedures.
• Leadership: Proved people management in different levels of people.
• Communication: Strong leadership on both vendor management and communication skillset ability to lead and motivate subordinates.
• Customer Orientation: Customer-oriented initiative, self-motivated, and able to work under pressure.
• Organizational Skills: Detail-oriented and organized with the flexibility to manage multiple priorities effectively.
• Problem-Solving: Analytical problem-solving skills with an ability to get to the root cause quickly.
• Certifications: Cisco Certified Network Associate (CCNA) is preferable.
• Language Skills: Good oral/written communication skills (clarity and conciseness) in both English and Chinese.