Quality Assurance Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China DOW JONES Full time

About Us

Dow Jones is a global leader in news and business information, delivering content to consumers and organizations worldwide through various formats, including print, digital, mobile, and live events. With over 130 years of experience, we have one of the world's largest news-gathering operations, producing unrivaled quality content. Our flagship publication, the Wall Street Journal, is America's largest newspaper by paid circulation, and we also publish Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS, and Chemical Market Analytics.

About the Role

The Dow Jones Customer Service team is dedicated to providing exceptional service to our customers and creating great experiences for our people. As a Quality Assurance Specialist, you will play a critical role in delivering impactful experiences by helping customers access our trusted news and business information. Our team is collaborative, focused on delivering excellence in every customer interaction, and committed to fostering a culture of continuous improvement.

Your Responsibilities

  • Evaluate and review the quality of agent contact responses to ensure acceptable service standards are met.
  • Manage weekly/monthly evaluations and work in compliance with all existing QA Criteria Documents for all channel interactions.
  • Deliver monthly statistical and error reporting to share knowledge with the management team.
  • Develop contact calibration approaches to foster alignment with stakeholder auditors.
  • Create, assign, and report errors and coaching opportunities to promote improvement in overall agent performance.
  • Handle and track ad hoc requests and additional assignments.
  • Educate all new Customer Service personnel on the Quality Assurance Program globally.

Your Qualifications

  • At least one year of experience performing a Quality Analyst role in a similar environment or equivalent quality assurance activities in a customer-facing role.
  • Strong MS Office skills, particularly Excel, and the ability to maintain complex spreadsheets.
  • Skillset with Google Suite of Products.
  • Strong analytical capabilities, with previous experience with data analytics desired.
  • Strong business writing skills.
  • Strong soft skills for effective collaboration with colleagues and teams across services.
  • Willingness to travel, with regular visits to each contact center expected.
  • Recognition that operational roles of this nature involve some element of weekend oversight and unscheduled incident and crisis management.
  • A High School diploma or Equivalent.
  • Experience in coaching and developing team members preferred.
  • Excellent presentation and knowledge transfer skills preferred.

Our Benefits

  • Comprehensive Healthcare Plans.
  • Paid Time Off.
  • Retirement Plans.
  • Comprehensive Medical, Dental, and Vision Insurance Plans.
  • Education Benefits.
  • Paid Maternity and Paternity Leave.
  • Family Care Benefits.
  • Commuter Transit Program.
  • Subscription Discounts.
  • Employee Referral Program.

Equal Opportunity Employer

Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Reasonable Accommodation

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process.

  • IT Quality Assurance Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

    Job SummaryWe are seeking a highly skilled IT Quality Assurance Specialist to join our team at the West Kowloon Cultural District Authority.The ideal candidate will have a strong background in software quality assurance and a proven track record of ensuring the highest standards of quality in IT applications.Key ResponsibilitiesDefine and implement quality...

  • Quality Assurance Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China M800 Full time

    Job Summary:M800 is seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products by planning, executing, and reporting on testing activities.Key Responsibilities:Develop and execute test plans and test cases to ensure the quality of our software...

  • Quality Assurance Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hip Hing Construction Ltd Full time

    Job SummaryHip Hing Construction Ltd is seeking a Quality Assurance Specialist to implement and maintain our ISO9001 Quality Management System.Key Responsibilities:Develop and implement quality management plans and procedures.Conduct quality control and assurance activities on building materials and works.Participate in system audits and inspections.Report...

  • Quality Assurance Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Green Tomato Media Full time

    Job Title: Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our international team at GreenTomato. As a Quality Assurance Specialist, you will be an integral part of our agile development process, participating in sprint planning, grooming, testing, analysis, reports, and sprint retrospective sessions.Key...

  • Quality Assurance Specialist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at China Aircraft Services Limited. As a key member of our quality assurance department, you will be responsible for ensuring the compliance of safety, airworthiness, and customer requirements.

  • Quality Assurance Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Mattel Full time

    At Mattel, we're committed to delivering high-quality products to our customers around the world. As a Quality Assurance Specialist, you'll play a critical role in ensuring that our products meet the highest standards of quality and safety.Key Responsibilities:Develop and implement quality management systems to ensure compliance with regulatory...

  • SAP Quality Assurance Specialist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Thakral One Pte Ltd Full time

    RoleSAP Quality Assurance SpecialistJob SummaryThakral One Pte Ltd is seeking a highly skilled SAP Quality Assurance Specialist to join our team in Hong Kong. The ideal candidate will have hands-on experience with SAP systems, a strong understanding of testing processes, and excellent communication skills.Key ResponsibilitiesPerform functional testing on SAP...

  • Quality Assurance Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Lidl in Deutschland Full time

    Job SummaryLidl & Kaufland Asia are seeking a Quality Assurance Specialist to join our Quality Assurance Household team. The successful candidate will be responsible for the following tasks:Liaise with 3rd party laboratory testing in Europe, Asia, and USA for related product groups.Support the Quality Assurance and Production Team on product and quality...

  • Quality Assurance Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Saison Food Service Limited Full time

    At Saison Food Service Limited, we are seeking a highly skilled Quality Assurance Specialist to join our team.About the RoleThis is a challenging opportunity for a seasoned professional to lead our quality assurance initiatives and drive continuous improvement in food safety and quality.We offer a competitive salary of HKD 120,000 - 180,000 per annum,...

  • Aviation Quality Assurance Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full time

    Main Responsibilities:As a key member of our team at China Aircraft Services Limited, the Aviation Quality Assurance Specialist will be responsible for ensuring the compliance of safety, airworthiness, and customer requirements through quality inspections and audits. The role involves participating in accident/incident investigations, preparing reports, and...

  • Software Quality Assurance Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

    We are seeking a highly skilled Software Quality Assurance Specialist to join our team at The Career Works Limited.**Job Overview**The successful candidate will be responsible for executing the QA testing process to ensure high-quality deliveries of Web Platforms and iOS/ Android mobile apps.**Key Responsibilities**

  • Senior Quality Assurance Specialist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Vita Green Health Product Company Limited Full time

    About the RoleWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Vita Green Health Product Company Limited.As a Senior Quality Assurance Specialist, you will be responsible for overseeing the quality control processes within our packing team and ensuring that sampling procedures and quality checks are conducted...

  • Quality Assurance Specialist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Avery Dennison Smartrac Full time

    About Your RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Avery Dennison Smartrac. The successful candidate will be responsible for enhancing organizational capability in quality assurance, initiating a proactive quality approach to the related manufacturing process, and leading the regional quality team to achieve...

  • Senior Quality Assurance Specialist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewClassy Wheeler Limited is seeking a skilled and experienced Senior Quality Assurance Specialist to join our team. This role involves ensuring the delivery of high-quality products by identifying, writing, and executing test cases.About the RoleThe ideal candidate will have 4-7 years of experience in software testing with a strong background in...

  • Quality Assurance Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Hermès. The successful candidate will be responsible for ensuring the quality of our shipping products and implementing quality control procedures to ensure compliance with established standards.Key ResponsibilitiesConduct quality inspections to identify any defects...

  • Senior Quality Assurance Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryWe are seeking a highly motivated and experienced Senior Quality Assurance Specialist to join our team at Ocean Park. The successful candidate will be responsible for implementing, monitoring, and maintaining our ISO22000 Food Safety Management System (FSMS) to ensure compliance with international standards.About the RoleThis is a full-time...

  • Quality Assurance Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

    Job Summary We are seeking a highly skilled Quality Assurance Specialist to join our team at Crypto.com. As a Quality Assurance Specialist, you will be responsible for developing and executing robust, scalable, and repeatable test plans and test cases for functional, regression, and performance testing. You will work closely with our development team to...

  • Quality Assurance Specialist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Description:At Classy Wheeler Limited, we are seeking a highly skilled and experienced Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality of our wealth management services.The ideal candidate will have 3-6 years of IT testing experience and proficiency in Mandarin and...

  • Quality Assurance Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

    Job SummaryAs a Quality Assurance Specialist at Crypto, you will play a crucial role in ensuring the quality of our software products. Your primary responsibility will be to develop and execute robust, scalable, and repeatable test plans and test cases for functional, regression, and performance testing. You will work closely with our development team to...

  • Quality Assurance Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

    Job Summary We are seeking a highly skilled Quality Assurance Engineer to join our team at Crypto.com. As a Quality Assurance Engineer, you will play a critical role in ensuring the quality and reliability of our products and services. Key Responsibilities Develop and execute test plans and test cases to ensure the quality and reliability of our products...