Business Quality Assurance Lead

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Business Quality Assurance Lead

At HSBC, we're committed to delivering exceptional customer experiences through our digital channels. As a Business Quality Assurance Lead, you'll play a critical role in ensuring that our public website, Internet Banking, Share dealing, and Mobile services meet the highest standards of quality and customer satisfaction.

Key Responsibilities:
  • Coordinate Business Testing with local countries to ensure seamless integration of digital channels
  • Identify and escalate defects to ensure timely resolution
  • Develop and maintain testing documentation to support project delivery
  • Collaborate with cross-functional teams to drive testing efficiency and effectiveness
  • Provide coaching and feedback to colleagues to enhance testing skills

Requirements:
  • Proven experience in testing and quality assurance
  • Strong knowledge of digital channels and customer expectations
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment with multiple priorities

About HSBC:

HSBC is a global banking and financial services organization with a presence in over 80 countries. We're committed to building a culture that values diversity, inclusion, and employee development. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.

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