Business Quality Assurance Lead
4 weeks ago
At HSBC, we're committed to delivering exceptional customer experiences through our digital channels. As a Business Quality Assurance Lead, you'll play a critical role in ensuring that our public website, Internet Banking, Share dealing, and Mobile services meet the highest standards of quality and customer satisfaction.
Key Responsibilities:
- Coordinate Business Testing with local countries to ensure seamless integration of digital channels
- Identify and escalate defects to ensure timely resolution
- Develop and maintain testing documentation to support project delivery
- Collaborate with cross-functional teams to drive testing efficiency and effectiveness
- Provide coaching and feedback to colleagues to enhance testing skills
Requirements:
- Proven experience in testing and quality assurance
- Strong knowledge of digital channels and customer expectations
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment with multiple priorities
About HSBC:
HSBC is a global banking and financial services organization with a presence in over 80 countries. We're committed to building a culture that values diversity, inclusion, and employee development. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.
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