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Business Intelligence Specialist
3 weeks ago
Job Description:
We are looking for a highly motivated and skilled data analyst to join our Database Intelligence Department. The successful candidate will assist the Team Head – Customer Analytics and Insight in developing and implementing customer portfolio analysis initiatives.
Main Responsibilities:
- Assist in executing council-wide customer insight and analysis strategy, driving the use of analytics, measurements, and tracking tools to evolve and improve customer portfolio and behaviour KPIs and reporting.
- Develop advanced analytics solutions to optimise the use of the council's customer database and generate knowledge and insights from it.
- Maintain ongoing customer insight and data analysis projects, synthesising findings into a comprehensive understanding of customers and the market to provide better customer service and experiences.
Requirements:
- University degree in Science or Business, preferably in Data Science, Statistics, Mathematics, or related disciplines.
- Minimum 2 years relevant experience and skills in customer data analysis, BI, data visualisation, digitisation, and CRM.
- Strong business sense to comprehend business issues and needs, interpret analysis results from a business perspective, and make actionable recommendations.
- Experience in customer database/warehouse projects, understanding of HKTDC business (or similar B2B business), or relevant project management experience will be an added advantage.
- Good inter-personal skills, proactive working attitude with analytical mindset, team spirit, and problem-solving skills.
- Proficient skills with analytical and BI tools, e.g., Python, Google Data Studio, BigQuery, and SQL etc. Experience with AWS and Google Cloud is a plus.
