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Airport IT Operations Manager

1 week ago

Hong Kong Island, Hong Kong SAR China Airport Authority Hong Kong Full time

Company Overview:

The Airport Authority Hong Kong is a leading airport operator, and we are seeking an experienced IT operations supervisor to join our team.

Job Description

We are looking for a skilled IT system administrator to oversee the daily operations of our airport infrastructure systems. The ideal candidate will have a strong background in IT systems administration, including operation, technical support, and project management.

Key Responsibilities:

  1. Provide guidance and support to team members to ensure seamless service delivery and daily operations.
  2. Engage in project development cycles to improve systems monitoring capabilities and operational efficiency.
  3. Specify support and maintenance requirements for production systems and services.
  4. Provide technical expertise solutions for application systems-related problems and issues.
  5. Improve operations efficiency by automating daily operational tasks using RPA tools.
  6. Coordinate with stakeholders on system contingency planning and operational drill execution.
  7. Supervise in-sourced contractors and support production systems.
  8. Manage alerts from event monitoring tools throughout their lifecycle to prevent, minimize, or eliminate their negative impact on airport operations.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor's Degree / Diploma in Computer Science, Engineering or related disciplines.
  • Minimum 3 years relevant experience in IT systems administration, including operation, technical support, and project management, with at least 1-2 years proven experience in programming and shell scripting.
  • Experience in supporting VMware, SAN storage, CyberArk, NetBackup, Splunk, ServiceNow, etc.
  • Certification in relevant technologies e.g. MS Windows / RHEL / HP Unix is definitely advantageous.
  • Certification in IT Infrastructure Library (ITIL) v3 or above is preferred.
  • Strong analytical, problem-solving, leadership, and communication skills.
  • Proficiency in spoken and written English and Chinese; Putonghua is preferred.
  • Holder of a Hong Kong driving license is preferred.