Senior IT Professional, Airport Operations
1 week ago
We are seeking a Senior IT Professional to join our Airport Operations team at Airport Authority Hong Kong.
Job DescriptionThis is a fixed-term contract position with a minimum 2-year commitment, subject to organizational needs and individual performance. The successful candidate will work closely with the Assistant Manager, IT to manage revenue-based telecom service contracts.
The key responsibilities include:
- Collaborating with Telecom business partners, internal users, and technical teams to ensure project implementation meets established goals and standards.
- Administering the Business Partner Self-Service (BPSS) Portal to facilitate Telecom-related requests, including designing functions and processes for ease of use by external partners and internal users.
- Handling day-to-day Telecom Service requests and queries from business partners, preparing requests for review and approval, and dispatching them according to defined workflows, guidelines, and procedures.
- Preparing telecom service invoices, payment processes, and financial reports for internal reporting, independently managing payment-related documents and subscription contracts for business partners and contractors.
To succeed in this role, you will need:
- A degree in Information Technology, Computer Science, Electronic Engineering, or related fields.
- Minimum 3 years of relevant working experience, preferably in the telecom industry, service subscription, and contract administration.
- Demonstrable stakeholder management skills.
- Experience in customer service and helpdesk support.
- Self-motivated, hard-working, and detail-oriented individual.
- Excellent problem-solving and negotiation skills, along with high integrity and accountability.
- Proficient in both written and spoken Chinese and English.
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