Business Transformation Lead

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA Hong Kong and Macau Full time

We are looking for a seasoned Business Transformation Lead to join our team at AIA Hong Kong and Macau. As a key member of our leadership team, you will be responsible for driving business strategy, operational efficiency, and stakeholder engagement.

This role requires strong execution and problem-solving capabilities to optimize workflows, drive transformation initiatives, and enhance stakeholder engagement. The incumbent will work closely with the Head of Corporate Client Servicing to ensure alignment of operational improvements across functions, optimizing workflows, and enhancing stakeholder engagement to support business objectives.

Key Responsibilities:

  • Support the Head of Corporate Client Servicing in overseeing team operations by driving efficiency, scalability, and alignment with overall business objectives.
  • Lead initiatives to streamline workflows, enhance service capabilities, and improve operational efficiency within the Corporate Client Servicing function.
  • Collaborate with key stakeholders across Strategy, Partnership Distribution, Governance, Marketing, etc. teams to support the development and execution of strategic initiatives that drive long-term business growth.
  • Assist in reviewing and improving service delivery processes and operational workflows to enhance efficiency and customer experience.


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