Manufacturing Quality Assurance Specialist

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Carrier Full time
About the Role

As a Manufacturing Quality Engineer at Carrier, you will play a crucial part in ensuring high performance, deviation prevention, and ongoing continuous improvements to deliver outstanding solutions to our customers.

Key Responsibilities:
  • Collaborate with suppliers to ensure deviation prevention, continuous improvement, and excellent performance to meet Sensitech quality standards.
  • Collaborate with cross-functional teams on new product launches and enhancement releases.
  • Conduct factory audits of key supplier facilities to review/qualify production lines for existing and new products; verify engineering change and manufacturing procedure changes.
  • Work directly with Engineering to prevent/resolve design or manufacturability issues.
  • Act as liaison between Quality, Support Services, and Engineering teams for escalation of product and service issues.
  • Lead manufacturers/suppliers through the process of problem definition, root cause analysis, solution finding, implementation, and on-site verification to meet commitment timelines.
  • Provide diagnostic support and trend analysis in determining failure modes and root cause (design vs. workmanship vs. handling).
  • Facilitate communications in response to customer complaints.
  • Collaborate with internal departments to ensure that product or process issues are properly addressed.
  • Analyze product/process failures, develop corrective and preventive action in response to product or process escalations.
  • Oversee quantitative and qualitative analysis of data collection; make recommendations for solutions and improvement opportunities.
  • Facilitate and participate in ongoing activities including but not limited to inspections, evaluation, and disposition of non-conforming materials, product fallout, and customer returns.
  • Maintain required Quality records and documentation.
  • Meet and maintain ISO 9001 and Sensitech Carrier Excellence continuous improvement standards.
  • Participate as an auditor on the Internal Audit Team.
  • Periodically review existing standard operating procedures (SOPs) to ensure compliance with current practice and Sensitech's Quality Management System. Revise procedures as needed.
  • Provide monthly metrics and detailed reports to management as required.
Requirements:

We are looking for individuals with a strong background in quality engineering and a passion for delivering high-quality products and services. If you have a HS Diploma with 5 years of Engineering, small Electronics, or Quality experience, and up to 20% travel required, we encourage you to apply.

Preferred qualifications include a Bachelor's degree in Engineering, Quality, or equivalent education/professional training along with extended work experience in a Quality/Engineering role. A minimum of 5 years' experience in electronic product manufacturing quality role, including supplier quality management, and supplier quality system assessments, is also desirable.

Benefits:

We offer a competitive benefits program that includes health insurance, flexible schedules, parental leave, and a holiday purchase scheme. We also provide professional development opportunities and an Employee Assistance Programme to support your personal and career goals.

At Carrier, we strive to create a great place to work that attracts, develops, and retains the best talent. We foster teamwork, promote employee engagement, and drive innovation for the benefit of our customers. We are committed to diversity and inclusion, and we develop and deploy best-in-class programs and practices to support our employees' growth and success.

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