Quality Assurance Specialist

2 days ago


Hong Kong Island, Hong Kong SAR China Mox Bank Full time

Mox rewards its employees with an array of banking and lifestyle benefits. Who says banking can't be fun?

We are now looking for a passionate individual to join our Contact Centre team. You will work directly with management to monitor and uplift team performance, devising ways to improve efficiency and effectiveness.

About Mox Bank

Mox is one of the leading virtual banks in Hong Kong. We deliver world-class services to our customers using our latest technology.

  • Develop Quality Assurance framework including monitoring, 1:1 coaching and supporting individual agents
  • Design training mechanism to uplift overall standard of quality of the contact centre
  • Provide onboarding training to new joiners to rapidly suit job requirements

We require university graduates with at least 5 years' work experience in the customer service team of any financial institution.

Responsibilities include:

  • Collaborate with stakeholders for updates in products, promotion campaigns or workflows with FAQs and call scripts enhancement to ensure alignment on quality and performance
  • Work closely with relevant teams to identify ways to reduce incoming calls and chats, improve customer experience, and promote self-service


  • Hong Kong Island, Hong Kong SAR China GP Batteries Full time

    Job DescriptionWe are seeking a Product Quality Assurance Specialist to join our team at GP Batteries. In this role, you will be responsible for developing and maintaining the documentation of Quality Assurance Programs and Certification Schemes across the Group.You will coordinate the preparation and alignment of product certification schemes among multiple...


  • Hong Kong Island, Hong Kong SAR China TSS Hong Kong Full time

    At TSS Hong Kong, we are seeking a highly skilled Quality Assurance Specialist to join our team.Job Description:Ensure quality assurance in buying offices, trading, or manufacturing environments for equipment.Manage supplier quality and analyze quality issues.Process PPAP (Production Part Approval Process) approvals.Travel for business trips is...


  • Hong Kong Island, Hong Kong SAR China Kody Full time

    Quality Assurance Engineer PositionKody, a dynamic fintech company, is seeking a Quality Assurance (QA) specialist to ensure the quality and reliability of our software applications through rigorous testing and validation processes.The primary goal will be to identify bugs, ensure compliance with industry standards, and improve the user experience across our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

    Company OverviewCrypto.com is a leading cryptocurrency platform that serves over 80 million customers worldwide. Our mission is to make cryptocurrency accessible to everyone. We are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. As a member of our team, you will be empowered to think big and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Allergan Full time

    At Allergan, we are seeking a highly skilled Sr. QA Specialist to join our team. The ideal candidate will be responsible for providing commercial quality support in the affiliate and ensuring that all product, process, or system-related quality activities are in compliance with corporate, governmental, and local regulations.Key Responsibilities:Responsible...


  • Hong Kong, Central and Western District, Hong Kong SAR China Tek Systems Full time

    About the Position:We are seeking a highly skilled Global Quality Assurance Automation Specialist to join our team at Tek Systems. This is an exciting opportunity to work on developing and refining automation practices for our innovative AI Voice Assistant platform.As a Global Quality Assurance Automation Specialist, you will be responsible for developing...


  • Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

    AI Quality Assurance OpportunityWe are looking for a highly skilled QA Specialist to support our AI project in the financial services industry. The ideal candidate will have experience in quality assurance, particularly in AI or machine learning systems.


  • Hong Kong, Central and Western District, Hong Kong SAR China JCDecaux Transport Hong Kong Full time

    About Our TeamWe are JCDecaux Transport Hong Kong, a leading provider of out-of-home advertising solutions. We are committed to delivering exceptional results for our clients and fostering a positive working environment for our employees.Key ResponsibilitiesDevelop and implement effective Quality Assurance processes to ensure high standards of...


  • Hong Kong Island, Hong Kong SAR China HK Express Full time

    HK Express is a dynamic low-cost carrier with a focus on offering great value to our customers. We are committed to upholding the highest standards of safety, quality, and compliance in our Maintenance and Engineering operations.We are seeking an experienced professional to join our Maintenance & Engineering team as Head of Maintenance Quality Assurance....


  • Hong Kong Island, Hong Kong SAR China KEK Consultancy Company Limited Full time

    KEK Consultancy Company Limited is a leading provider of recruitment services in the Toys industry. We are currently seeking experienced professionals to join our team as Senior Merchandisers and Quality Assurance Managers.About the RolesThe Senior Merchandiser will be responsible for handling sales orders, quotations, and sales documents, as well as...


  • Hong Kong Island, Hong Kong SAR China Cognizant Full time

    Job OverviewCognizant is seeking a motivated Trainee to join our team as a Software Quality Assurance Specialist. The ideal candidate will have experience in EtQ Val and Automation Testing, as well as Manual Testing.About the RoleThis is an excellent opportunity for a detail-oriented individual with strong analytical and problem-solving skills to develop...


  • Hong Kong Island, Hong Kong SAR China Crypto Full time

    About the RoleWe are seeking a skilled Software Quality Assurance Specialist to join our team in designing, developing, and improving software for various ventures projects. As a key member of our QA team, you will be responsible for executing test plans and manual test cases with a strong emphasis on using code to solve technical challenges and shorten the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zuellig Pharma Hong Kong Full time

    About Zuellig Pharma Hong KongWe are a leading healthcare solutions company in Asia, committed to making healthcare more accessible to the communities we serve.Our purpose is to provide world-class distribution, digital, and commercial services that support the growing healthcare needs in this region.We have a rich history spanning over a hundred years, with...


  • Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

    Job DescriptionWe are seeking a highly skilled AI Project Quality Assurance Specialist to join our team at ConnectedGroup. This is an exciting opportunity for a motivated individual to work on large-scale AI projects.Key Responsibilities:Design and implement detailed test plans and cases for AI systems and web applications, including chatbots.Develop and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Tachyon Talent Solutions Limited Full time

    About Tachyon Talent Solutions LimitedWe are a leading talent solutions company that helps organizations find the right talent to achieve their goals.Job OverviewThe Operational Quality Assurance Specialist will play a key role in ensuring the quality of our systems and processes. This individual will be responsible for comprehending the objectives of the...


  • Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

    AI Project PositionA leading financial institution in Hong Kong is looking for a QA Specialist to support their AI project. The ideal candidate will have experience in quality assurance, especially in AI or machine learning systems, with a focus on large-scale projects.Key Responsibilities:Design and implement detailed test plans and cases for AI systems and...


  • Hong Kong, Central and Western District, Hong Kong SAR China JPC TEXSON LTD Full time

    Company OverviewJPC Texson Ltd is a leading Japanese multinational company specializing in innovative consumer electronic products and smart home solutions. With manufacturing plants in Japan, China, and Southeast Asia, the company has a strong presence in the Asian and global markets.Job SummaryWe are seeking a highly skilled Senior Quality Engineer to join...


  • Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

    Job DescriptionWe are seeking a skilled Software Quality Assurance Specialist to join our team at ConnectedGroup. As a key member of our quality engineering organization, you will play a critical role in ensuring the delivery of high-quality software products.The ideal candidate will have a strong background in automated testing and experience with modern...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zuellig Pharma Hong Kong Full time

    Zuellig Pharma Hong Kong is a leading healthcare solutions provider in Asia, committed to making healthcare more accessible to the communities we serve.We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. Our company has a rich history spanning over 100 years, with a strong presence in...


  • Hong Kong Island, Hong Kong SAR China HK Express Full time

    Job DescriptionThe Assistant Manager, Flight Operations Quality will assist the Manager, Flight & Cabin Quality in implementing the quality assurance program of flight operations in Hong Kong Express Airways.Key Responsibilities:Maintain a system of Quality Assurance audits in line with the policy promulgated in the Quality Management System Manual.Conduct...