Network Quality Assurance Specialist
4 weeks ago
Job Summary
HKT is seeking a highly skilled Network Quality Assurance Specialist to join our team. As a key member of our network operations team, you will be responsible for ensuring the highest level of network performance and quality for our customers.
Main Responsibilities
- Monitor network performance and customer experience, analyzing performance changes and taking proactive measures to address any issues.
- Develop and implement rulesets for performance change detection and alarm generation, working closely with network teams to resolve quality issues.
- Provide technical support and troubleshooting for network and site performance issues, collaborating with cross-functional teams to resolve complex problems.
- Validate new Base Station site acceptance and cluster acceptance performance reports, ensuring compliance with quality standards.
Requirements
- High Diploma / Associate Degree / Degree holder in Electronic Engineering, Telecommunication, or related disciplines.
- Related experience in Telecommunication and Mobile Network Industry is an advantage.
- Good programming skills – Python, Shell, SQL etc is an advantage.
- Hands-on experience on programming (IOS, Android and Windows base) for tools development and database management is an advantage.
- Analytical mind, self-motivated, and able to work under tight schedules.
- Good command in English, Cantonese, and Mandarin.
About HKT
HKT is a leading telecommunications service provider in Hong Kong, committed to delivering innovative and reliable services to our customers. We are seeking a talented and motivated individual to join our team and contribute to our mission of providing exceptional network quality and customer experience.
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