Digital Infrastructure Protection Specialist
1 week ago
We are committed to fostering a culture of professionalism, fulfillment, and an inclusive working environment at Allianz Global Investors. If you want to be part of a leading active asset management company, consider joining us as IT Services Resilience Manager in Frankfurt or Hong Kong.
In this position, you will work within the Core IT Services department, which provides an IT infrastructure platform for the business. You will be part of a global team – IT Service Management & Integration (ITSM&I), collaborating with colleagues across Europe, Asia, and the U.S. The team focuses on ownership, continuous improvement, and execution of key IT processes, manages the ITSM platform (ServiceNow), supports integration & oversight of service providers, and facilitates service transition of new applications.
Your responsibilities will include:
- Driving IT infrastructure DR, backup, and resilience process maturity and adoption across the organization.
- Minimizing business impact through effective critical incident management, ensuring rapid resolution, and leading root-cause analysis and problem management.
- Continuously improving IT services resilience, architecture, processes, and operating models.
- Developing, reviewing, and maintaining IT disaster recovery plans (DRP/TRP) to ensure service availability and swift recovery.
- Coordinating and executing IT DR tests, drills, and compliance activities with service providers and Business Resilience teams.
- Maintaining clear communication between service providers and application teams to minimize confusion and ensure timely updates.
- Developing IT services DR dashboards, KPIs, reports, and decision papers for transparency and management oversight.
- Acting as project manager for DR-related initiatives and ensuring compliance with standards and regulations.
To succeed in this role, you should have:
- A degree in IT, IT Security, Engineering, Computer Science, Mathematics, or related fields.
- 8+ years of experience in IT infrastructure operations, ITSM, IT risk, BCM/resilience, disaster recovery, or related areas.
- Proven experience in IT resilience strategies, crisis management, and major incident handling.
- A strong understanding of RTO, RPO, SLA/OLA mechanisms in global operations.
- Skills in translating complex tech processes into business language and decision-making documents.
- Proficiency in ServiceNow ITSM platform and its integrations.
- Detail-oriented, proactive, and capable of multitasking under pressure.
- Excellent English communication skills: German is a plus.
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