F&B Service Excellence Manager
4 days ago
About This Role
We're seeking a talented Restaurant Manager to join our Pici pasta bar team. As a key member of the Pirata Group, you'll be responsible for leading a high-performing team and delivering exceptional customer experiences.
The ideal candidate will have a strong background in F&B service management, with a focus on delivering results-driven service and achieving sales growth.
Main Responsibilities
- Lead and motivate a high-performing team to achieve sales targets and customer satisfaction goals
- Develop and implement strategies to enhance customer engagement and loyalty
- Collaborate with the marketing team to promote menu offerings and drive sales
- Manage staff rosters and schedules to ensure adequate coverage during peak periods
- Maintain accurate records of sales data, customer feedback, and staff performance
Requirements
- Minimum 2 years' experience in a similar role, preferably in the hospitality industry
- Strong knowledge of F&B operations, including inventory management and cost control
- Excellent leadership and interpersonal skills
- Able to work effectively in a fast-paced environment
- Fluent in English; additional languages an asset
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