Logistics Care Coordinator

7 days ago


Hong Kong Island, Hong Kong SAR China Kuehne + Nagel AS Full time

You will be joining our Operational Care Team to add your expertise and skills to the delivery of Operational Excellence.

Your Role

As a key member of our team, you will be enabling transport activities by executing bookings, entering orders, and generating all required export/import documentation while liaising with our Customer Care Teams (CCL) and Revenue Care (RCC) teams to ensure all requirements are met in a timely and efficient manner. These activities align with all relevant governance and regulatory requirements.

Your Responsibilities
  • Create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders, and organize transport based on the customer promise, obtaining DG approvals where required, escalating discrepancies as necessary.
  • Monitor and report on the operational performance of carriers and other vendors, ensuring strong data quality is available for timely and accurate customer reporting.
  • Create files for consolidation (Export) or de-consolidation (Import).
  • Review and ensure alignment of shipping instructions, clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate, and routing information into consideration.
  • Accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
  • Ensure departure and arrival confirmations (or deviations vs. scheduled) are shared with CCLs.
  • Ensure cost awareness and efficiency through timely, accurate cost/revenue updates, including profit maximization by providing cost awareness to the CCLs and RCC.
  • Support and resolve claims and disputes.


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