IT Infrastructure Specialist
1 week ago
Bare Cove Technology, an award-winning IT and cybersecurity solutions provider in the Asia Pacific region, is seeking a highly skilled IT Support Engineer to join its team.
The ideal candidate will provide high-quality onsite support at client offices and remote support analysis for Bare Cove's core products and technology needs of leading hedge funds and asset managers.
About the Role- Provide expert technical support to clients, ensuring seamless delivery of services.
- Investigate and diagnose complex technical issues, escalating when necessary to ensure timely resolution.
- Setup and onboard users, ensuring smooth transition into new systems.
- Collaborate with colleagues to resolve urgent and complex tickets, maintaining strong communication throughout the process.
- Respond to client support requests within documented SLAs, demonstrating professionalism and attention to detail.
- Maintain accurate records of all incidents, including thorough descriptions of troubleshooting steps and root cause analysis.
- Support ongoing monitoring systems, responding promptly to alerts within agreed-upon timeframes.
- Ensure all IT activities align with company policies, industry standards, and regulatory requirements.
- Split between Central Hong Kong office and onsite at client offices, reporting directly to the Head of Client Support.
- Bachelor's Degree in Computer Science, Engineering, or related field required.
- Strong understanding of general IT support, including various remote support methods.
- Experience working as an onsite engineer, with proficiency in MacOS and Windows OS.
- Familiarity with on-premise and cloud infrastructure, Microsoft 365, and networking technologies.
- Proven ability to work independently, excel in fast-paced environments, and possess strong problem-solving skills.
- Excellent written and verbal communication skills, with a proven track record of consistency and reliability in previous roles.
- Strong sense of loyalty and commitment to long-term employment, with flexibility to work outside standard business hours when required.
- Fluent English and Cantonese communication skills; Mandarin is a plus.
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