Home Network Engineer

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

Job Summary :

We are seeking a highly skilled Home Network Engineer to join our team at HKT. The ideal candidate will have a strong understanding of broadband line and router provisioning, maintenance, and upselling techniques. The successful candidate must be willing to take shift duty and ECO, and must be polite, customer-oriented, and able to work under pressure.

Main Responsibilities :

  • Install, maintain, and repair broadband lines and routers
  • Troubleshoot and resolve broadband line and router issues
  • Identify upsell opportunity and upsell additional products and services to customers
  • Take shift duty and ECO
  • Work independently and as part of a team
  • Stay up-to-date on the latest broadband technologies
  • Able to work effectively with customers and colleagues in difficult and stressful situations

Qualifications :

  • Graduate from a technical institution in Computer Science, Electrical Engineering, or a related field, or equivalent work experience
  • 3+ years of experience in broadband line provisioning and maintenance
  • Proven experience in upselling products and services
  • Excellent communication and interpersonal skills
  • CCNA or equivalent certification is preferrable
  • Experience with fibre optic technology
  • Experience with home networking equipment

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