Home Network Engineer
1 week ago
Job Summary :
We are seeking a highly skilled Home Network Engineer to join our team at HKT. The ideal candidate will have a strong understanding of broadband line and router provisioning, maintenance, and upselling techniques. The successful candidate must be willing to take shift duty and ECO, and must be polite, customer-oriented, and able to work under pressure.
Main Responsibilities :
- Install, maintain, and repair broadband lines and routers
- Troubleshoot and resolve broadband line and router issues
- Identify upsell opportunity and upsell additional products and services to customers
- Take shift duty and ECO
- Work independently and as part of a team
- Stay up-to-date on the latest broadband technologies
- Able to work effectively with customers and colleagues in difficult and stressful situations
Qualifications :
- Graduate from a technical institution in Computer Science, Electrical Engineering, or a related field, or equivalent work experience
- 3+ years of experience in broadband line provisioning and maintenance
- Proven experience in upselling products and services
- Excellent communication and interpersonal skills
- CCNA or equivalent certification is preferrable
- Experience with fibre optic technology
- Experience with home networking equipment
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