IT Support Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

About the Role

E.C Technology Ltd. is seeking a skilled IT Support Specialist to join our team as a dedicated resource for providing exceptional support to our VIP clients.

Key Responsibilities

  • Dedicate yourself to delivering top-notch IT support services to all VIP users of our clients in the Head Office, ensuring seamless and efficient issue resolution.
  • Provide timely and effective support for various incidents reported by VIP staff, working closely with them until issues are resolved.
  • Fulfill a wide range of IT service requests from VIP staff, offering tailored solutions to meet their unique needs.
  • Prepare thoroughly, rehearse, and be ready to support meetings raised by VIP staff, guaranteeing excellent experience.
  • Offer flexible IT support services at any location requested by VIP staff, including external locations.
  • Be available to provide IT support services at the required time, even during after-hours or bank holidays.

Requirements

  • Possess a Higher Diploma in Computer Science or a related field, showcasing your expertise in IT-related disciplines.
  • Bring at least 4 years of experience in the I.T sector, highlighting your solid background in VIP support.
  • Have knowledge of PC/Mobile/Tablet/iPad support, ensuring you're well-equipped to handle various devices.
  • Familiarize yourself with Windows 7, 10, Apple OSX, Android, and iOS-based applications, enabling you to tackle diverse technical challenges.
  • Holding solid experience in deskside IT support is an asset, but not mandatory.
  • Cultivate good communication and interpersonal skills to effectively collaborate with colleagues and clients.
  • Bonus points if you have experience in the banking or financial services industry, where you can leverage your existing connections and knowledge.
  • Able to work independently, making sound decisions without supervision when necessary.
  • Able to adapt to overtime requirements, ensuring prompt completion of tasks.
  • Enjoy shift allowance benefits when working non-standard hours.


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