Sales Associate
4 weeks ago
Damiani Group is seeking a Sales Associate to embody the Damiani brand in client interactions, utilizing the Damiani sales ceremony.
Sales Achievement:
• Consistently achieve and exceed monthly individual and boutique sales targets by providing exceptional service, selling skills, and a positive attitude based on the sales process.
• Possess good product knowledge and presentation skills to behave as a Damiani Brand Ambassador, ensuring a unique client experience throughout all touchpoints.
• Successfully cultivate new and existing client relationships.
• Assist clients with customer service needs, maintaining the brand's high standards.
• Adapt approach according to client needs and motivations.
• Negotiate and handle objections with ease.
Client Relationship Management:
• Cultivate new and existing client relationships through exceptional service and Damiani CRM initiatives, partnering with management to develop a plan for clients and prospects.
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing available tools.
• Partner with management to develop a plan to support and participate in in-store and offsite events and networking.
• Ensure each client receives outstanding and exceptional customer service by providing a friendly environment, including greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of customer service before, during, and after sales.
Daily Boutique Operations:
• Understand and comply with all security and operational policies and procedures for the Damiani Group and boutique.
• Assist in merchandising and daily maintenance of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
• Assist with special projects as needed.
• Reporting: Conduct brief and provide daily reports for HQ and local management.
• Responsible for specific duties or any assignment.
• Contribute market environment information and competitor's business activities and luxury market trends.
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