Sales Associate

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China DAMIANI Group Full time

Damiani Group is seeking a Sales Associate to embody the Damiani brand in client interactions, utilizing the Damiani sales ceremony.

Sales Achievement:

Consistently achieve and exceed monthly individual and boutique sales targets by providing exceptional service, selling skills, and a positive attitude based on the sales process.

Possess good product knowledge and presentation skills to behave as a Damiani Brand Ambassador, ensuring a unique client experience throughout all touchpoints.

Successfully cultivate new and existing client relationships.

Assist clients with customer service needs, maintaining the brand's high standards.

Adapt approach according to client needs and motivations.

Negotiate and handle objections with ease.

Client Relationship Management:

Cultivate new and existing client relationships through exceptional service and Damiani CRM initiatives, partnering with management to develop a plan for clients and prospects.

Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing available tools.

Partner with management to develop a plan to support and participate in in-store and offsite events and networking.

Ensure each client receives outstanding and exceptional customer service by providing a friendly environment, including greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of customer service before, during, and after sales.

Daily Boutique Operations:

Understand and comply with all security and operational policies and procedures for the Damiani Group and boutique.

Assist in merchandising and daily maintenance of displays and back-stock.

Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.

Assist with special projects as needed.

Reporting: Conduct brief and provide daily reports for HQ and local management.

Responsible for specific duties or any assignment.

Contribute market environment information and competitor's business activities and luxury market trends.


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