Academic Mentor
7 days ago
Our Story
Lululemon Athletica is a leading yoga-inspired athletic apparel company that creates high-quality, technologically advanced products for fitness enthusiasts and athletes. We are committed to providing a unique and inspiring shopping experience that fosters connections between our guests and our brand.
The Educator Role
As an Educator at Lululemon Athletica, you will be the face of our brand, responsible for creating a world-class customer service experience in our retail stores. You will engage with our guests, share top-quality product education, and speak authentically about our community and culture.
Main Responsibilities
- Guest Experience
- Interact with guests to ensure a great experience, valuing their time and needs.
- Assess guest needs to provide customized purchase and return solutions.
- Provide technical product education, articulating the value and benefit of our products.
- Facilitate seamless end-to-end guest experiences by conducting accurate and timely transactions.
- Dynamically provide floor coverage to continuously engage with guests.
- Receive guest feedback and partner with store leadership to address concerns.
- Inform guests of local community programs and execute community projects and initiatives.
- Working with Others
- Contribute to a respectful and inclusive team environment, welcoming and celebrating differences.
- Establish supportive relationships with all team members.
- Collaborate with team members to ensure optimal guest experiences and support store operations.
- Operations
- Perform product presentation tasks according to company standards.
- Use in-store technology to support operations and provide positive guest experiences.
- Perform cleaning tasks as needed to maintain store environments.
- Understand and adhere to safety policies to maintain safe work environments.
- Perform work in accordance with applicable policies, procedures, and laws.
What We Look For
- Inclusion & Diversity: Creates/supports an inclusive environment that values differences.
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
- Guest Experience: Enjoys working and connecting with guests.
- Personal Responsibility: Accepts responsibility for actions; is dependable.
- Self-Awareness: Is aware of how words or actions may affect others.
- Collaboration and Teamwork: Works productively with others to achieve goals.
- Enthusiasm: Is enthusiastic about work; looks for ways to make it engaging.
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