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Proctoring and Testing Supervisor

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Pearson Full time
Job Summary

We are seeking a highly skilled Proctoring and Testing Supervisor to join our team at Pearson. As a key member of our team, you will be responsible for ensuring the smooth administration of examinations, providing exceptional customer service, and maintaining the highest standards of security and integrity.

Main Responsibilities:

  • Serve as the primary point of contact for candidates, staff, and other stakeholders.
  • Monitor and maintain the security and integrity of examination materials and processes.
  • Develop and implement policies and procedures to ensure compliance with regulatory requirements and industry standards.
  • Train and develop staff to enhance their skills and knowledge in areas such as customer service, security, and testing procedures.
  • Collaborate with regional managers and other stakeholders to ensure effective communication and coordination.

Requirements:

  • Demonstrated experience in a similar role, preferably in an educational or testing environment.
  • Excellent leadership and interpersonal skills, with the ability to motivate and inspire teams.
  • Strong analytical and problem-solving skills, with attention to detail and accuracy.
  • Ability to work under pressure and manage competing priorities.
  • Flexibility to adapt to changing circumstances and deadlines.