Patient Care Operations Coordinator
5 days ago
About the Role:
We are seeking a Patient Care Operations Coordinator to join our team at Chiron Healthcare Group Limited.
The successful candidate will be responsible for overseeing the day-to-day operations of the Customer Service team, ensuring that all customer interactions are handled in a professional and courteous manner.
Responsibilities:
- Oversee the day-to-day operations of the Customer Service team.
- Develop and implement effective processes and procedures to improve customer satisfaction.
- Work closely with the management team to develop and implement customer service strategies.
- Collaborate with the training team to develop training programs for team members.
- Administer daily manpower arrangements to ensure optimal staffing levels.
Requirements:
- Higher Diploma or above academic qualification.
- At least 3 years of experience in a supervisory role in customer service.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
- Proficient in PC knowledge.
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