Senior Captain

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

POSITION SUMMARY

As a key member of our hospitality team, the Senior Captain is responsible for ensuring seamless service delivery in our banquet rooms, restaurants, and coffee breaks. This involves communicating effectively with chefs and stewards, managing total charges for group functions, and presenting checks to group contacts for payment.

Key Responsibilities:

  • Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
  • Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
  • Check in with guests to ensure satisfaction.
  • Set tables according to type of event and service standards.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Maintain cleanliness of work areas throughout the day.

Requirements:

  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Stand, sit, or walk for an extended period of time.

About Marriott International:

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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