Account Administration Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Collinson Full time
Collinson

We are offering an exciting opportunity for a skilled professional to join our team as a Client Operations Executive.

  • A competitive salary of approximately SGD $60,000 - SGD $80,000 per annum
About this Role

This is a dynamic position that involves working closely with B2B clients to ensure efficient account administration. The successful candidate will be responsible for handling client inquiries and complaints, identifying and resolving issues, and maintaining accurate documentation.

  • Support the setup and administration of B2B accounts
  • Handle B2B client queries and concerns in a timely and professional manner
  • Investigate and resolve cases efficiently
  • Maintain accurate records and reports
  • Work closely with Operations Managers to stay up-to-date on industry developments and best practices
Requirements

To succeed in this role, you will need:

  • A degree in Business Administration or a related field
  • A minimum of 3 years' experience in customer service, operations, or project management
  • Experience in account servicing or sales support/administration, preferably in the banking/finance industry
  • Excellent communication and problem-solving skills
  • Assertiveness, initiative, methodical approach, attention to detail, and strong organizational skills
  • Proficiency in English, Cantonese, Putonghua, and Japanese (N1 level preferred)
Benefits

We offer a comprehensive benefits package, including:

  • Hybrid work arrangement (work from home/office)
  • 15-18 days Annual Leave
  • 16 weeks Maternity / 14 days Paternity Full Paid Leave
  • Discretionary Bonus
  • Free Priority Pass Membership (unlimited airport lounge access)


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