Dedicated Debt Recovery Specialist
5 days ago
Company Overview
Hang Seng Bank Limited is a leading financial institution committed to service excellence. Our people are our most valuable asset and play a vital role in enhancing our performance for customers and providing best-in-class products and services.
Job Description
- Key Responsibilities:
We are currently seeking a high-calibre professional to join our department as Assistant Collections Officer (Debt Collection) to handle debt collection cases, apply devised recovery strategies, protect the bank from potential losses, and improve profitability.
- Daily Operations: Perform daily operations on debt collection with external debt collection agencies.
- Administrative Support: Provide administrative supports including invoice settlement, account maintenance, and documents archive.
- Reporting and Analysis: Assist in compiling MIS reports and performing UAT on system enhancement and development.
- Customer Service: Handle customer complaint and branch enquiry on the debt collection matters.
Requirements:
- Education: University degree or diploma in a related discipline or other relevant qualifications.
- Experience: With banking experience, preferably with exposure to debt collection operations.
- Skills: Good interpersonal, presentation, and problem-solving skills; good knowledge of PC application software such as MS Word, Excel, and Access; proficiency in both English and Chinese, fluency in Putonghua an advantage.
- Attitude: Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes.
Why Join Us?
Hang Seng Bank offers a dynamic working environment, good career development opportunities, and competitive compensation packages. If you are a motivated individual who is passionate about delivering excellent customer service, we encourage you to explore this opportunity further.
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