Operations and Service Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Job Description

We are seeking a highly skilled Operations and Service Manager to join our team at HSBC. As a key member of our Wealth and Personal Banking division, you will be responsible for managing and processing servicing requests for our customers, coaching and developing direct and non-direct line reports, and using your knowledge of products, processes, and procedures to address customer needs.

Key Responsibilities
  • Manage and process servicing requests for HSBC customers
  • Coach and develop direct and non-direct line reports to improve skills and capability
  • Use knowledge of products, processes, and procedures to address customer needs
  • Support and manage frontline colleagues to deliver service to customers at first point of contact
  • Provide guidance on transactions and ensure all work is processed in accordance with established procedures
  • Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations
  • Develop and maintain Operational Management Information
  • Manage or oversee the management of unit administration activities
  • Ensure excellent satisfaction is achieved through leading a team to consistently deliver excellent service for both internal and external clients
Requirements
  • At least 5 years' experience in branch management
  • Good leadership and highly developed interpersonal and influencing skills
  • Positive, energetic, and adaptive to change
  • Strong management planning and organizing ability to motivate and support the Division
  • Fluent written and verbal English and Cantonese language skills, as well as a communicative level of Mandarin

We offer a dynamic and inclusive work environment, opportunities for continuous professional development, and a competitive compensation package. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.



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