Operations and Service Manager
1 month ago
We are seeking a highly skilled Operations and Service Manager to join our team at HSBC. As a key member of our Wealth and Personal Banking division, you will be responsible for managing and processing servicing requests for our customers, coaching and developing direct and non-direct line reports, and using your knowledge of products, processes, and procedures to address customer needs.
Key Responsibilities- Manage and process servicing requests for HSBC customers
- Coach and develop direct and non-direct line reports to improve skills and capability
- Use knowledge of products, processes, and procedures to address customer needs
- Support and manage frontline colleagues to deliver service to customers at first point of contact
- Provide guidance on transactions and ensure all work is processed in accordance with established procedures
- Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations
- Develop and maintain Operational Management Information
- Manage or oversee the management of unit administration activities
- Ensure excellent satisfaction is achieved through leading a team to consistently deliver excellent service for both internal and external clients
- At least 5 years' experience in branch management
- Good leadership and highly developed interpersonal and influencing skills
- Positive, energetic, and adaptive to change
- Strong management planning and organizing ability to motivate and support the Division
- Fluent written and verbal English and Cantonese language skills, as well as a communicative level of Mandarin
We offer a dynamic and inclusive work environment, opportunities for continuous professional development, and a competitive compensation package. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.
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Regulatory Compliance Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Tether Operations Limited Full timeRole OverviewTether Operations Limited is seeking a seasoned Regulatory Compliance Specialist to join our Regulatory and Licensing team in the Asia Pacific region. This role is focused on ensuring our operations align with local regulations, fostering a culture of compliance, and driving business growth through strategic regulatory engagement.Key...
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Regulatory Licensing Coordinator
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Tether Operations Limited Full timeTether Operations Limited is seeking a highly skilled Regulatory Licensing Coordinator to join its dynamic Regulatory and Licensing team. This is an exciting opportunity for a motivated individual with a strong understanding of legal and regulatory requirements in the cryptocurrency industry.The successful candidate will have a high-level comprehension of...
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Regulatory Compliance Specialist
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Tether Operations Limited Full timeOverviewTether Operations Limited is a pioneering company in the stablecoin industry, established in 2014. Our mission is to disrupt the legacy financial system by offering a more modern approach to money.Job SummaryWe are seeking an organized self-starter with a deep understanding of legal and regulatory requirements pertaining to the crypto-asset industry...
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Policy and Licensing Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Tether Operations Limited Full timeJob Title: Policy and Licensing AdvisorAt Tether Operations Limited, we are seeking a highly skilled Policy and Licensing Advisor to join our Regulatory and Licensing team. This is an exciting opportunity to work with a pioneering company in the crypto-asset industry, shaping the future of financial services and innovation.Job SummaryWe are looking for a...
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Building Services Operations Manager
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong University of Science and Technology Full timeJob OverviewThe Hong Kong University of Science and Technology is seeking an experienced professional to join its Staff Quarter and Student Hostel (SQSH) unit as a Building Services Operations Manager.
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Regulatory Compliance Services Officer
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full timeJob SummaryWe are seeking a highly skilled Officer, Regulatory Compliance Services to join our team at Corporation Service Company.Your Key ResponsibilitiesPerform Anti-Money Laundering (AML)/Counter-Terrorism Financing (CTF) checks and follow up with investors on required Know Your Customer (KYC) documents, including FATCA/CRS-related forms and...
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Service Operations Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full timeResponsibilityAs a Service Operations Executive at China Mobile International Limited, you will be responsible for managing business operations, ensuring smooth delivery of services, and driving process improvements.RequirementsTo succeed in this role, you will need to have strong analytical and problem-solving skills, excellent communication and...
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Operational Services Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Fortune&Future Hong Kong Limited Full timeLocated in Hong Kong, Fortune&Future Hong Kong Limited is seeking an exceptional Operational Services Manager to join our team.The estimated annual salary for this role is around HKD 540,000 - HKD 720,000 depending on experience and qualifications.Job DescriptionWe are looking for a highly skilled and experienced individual to oversee the day-to-day...
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Compliance Officer
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full timeJob DescriptionWe are seeking a seasoned Compliance Officer to join our team at Corporation Service Company. In this role, you will be responsible for managing Anti-Money Laundering (AML) risks associated with client operations.About the RoleThe successful candidate will serve as the designated AML compliance officer, money laundering reporting officer...
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Service Operations Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Johnson Controls Full timeService Operations ManagerKey ResponsibilitiesThis role will oversee the maintenance and technical support of customer systems in Hong Kong. The successful candidate will plan and coordinate crews to perform tasks, monitor performance, and ensure timely completion of projects.Requirements5 years of experience in BMS installation and maintenance...
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Anti-Money Laundering Compliance Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full timeAML Compliance ManagerAt Corporation Service Company, we are seeking a highly skilled Anti-Money Laundering Compliance Manager to join our team.About the RoleWe are looking for a seasoned professional with a strong background in AML compliance to oversee our client AML/CFT compliance function and ensure adherence to Cayman statutory and regulatory...
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Fire Services Operations Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China City University of Hong Kong Full timeJob SummaryThe City University of Hong Kong is seeking a highly skilled and experienced Fire Services Operations Manager to oversee the operation, upgrading, repair, and maintenance of all fire services and interfacing systems in campus buildings, staff quarters, student hostels, and off-campus areas.Key ResponsibilitiesEnsure fire service installation is in...
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Customer Service Operations Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HKT Full timeYour role:Develop and implement effective strategies to manage Contact Centre operations in Hong Kong, ensuring seamless service delivery and cost efficiency.Lead the Contact Centre team to achieve service and cost targets, fostering a culture of excellence and continuous improvement.Key Responsibilities:Plan, implement, and manage Contact Centre operations...
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Customer Service Operations Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeWe offer a competitive salary package, estimated to be around $80,000 - $110,000 per annum, depending on experience and location.Job Description:As an Assistant Manager, you will play a key role in overseeing the daily operations of our Customer Service Centre. You will work closely with the Manager to ensure that our customers receive exceptional service,...
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Financial Services Operations Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China China CITIC Bank International Limited Full timeChina CITIC Bank International Limited is seeking an experienced Branch Service Manager to join our team.Estimated Salary: HKD 500,000 - HKD 800,000 per annumAbout the RoleThe successful candidate will be responsible for ensuring smooth branch operations and achieving satisfactory audit ratings by meeting all requirements of control and service standards.Key...
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Operations Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeCompany OverviewManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000...
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Operations Manager, Facility Services
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Turner & Townsend Full timeCompany OverviewTurner & Townsend is a renowned global consulting firm specializing in the delivery of transformational programs across the real estate, infrastructure, and natural resources sectors.We strive to make a positive impact on the world by helping our clients achieve their goals while ensuring a return on investment.Job SummaryWe are seeking an...
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Customer Service Operations Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeJob Title: Assistant Manager, Customer Service CentreAt Prudential, we're committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture that celebrates diversity and inclusion for our people, customers, and partners. We provide a platform for our team members to excel and make a meaningful...
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Service Field Operations Engineer
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Otis College of Art and Design Full timeCompany OverviewOtis is the world's leading elevator and escalator manufacturing, installation, and service company.We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.SalaryThe estimated salary for this role is $120,000 - $180,000 per year, depending on experience and...
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Customer Service Operations Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Crossings Executive Search Full timeJob DescriptionWe are seeking a highly skilled Customer Service Operations Manager to join our team at Crossings Executive Search. The successful candidate will be responsible for overseeing the day-to-day operations of our customer service department, ensuring that all activities are carried out in accordance with company policies and procedures.About...