Senior Cryptocurrency Trading Support Analyst

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time
  • Key Responsibilities The Crypto Exchange Support team is responsible for maintaining the global system for the firm’s cryptocurrency trading business, which operates 24x7. This team provides Level 2 and Level 3 support to Business users and has full ownership of the production environment for all key business lines, including the Exchange platform, Risk management system, Backoffice, Market data, and non-trading activities.
  • Primary Responsibilities
    • Provide technical support to Sales, Business Users, Institutional, and Retail customer bases with a focus on application support, API support, and network connectivity.
    • Identify and resolve production incidents with end-to-end ownership of Production issues and collaboration with various technical and business support teams.
    • Take ownership of all release activities, participate in audit reviews, and execute Business Continuity Plan (BCP) exercises.
    • Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all applications.
  • Required Skills
    • 7 to 15 years of Production Support experience preferably within the Banking or Financial Service industry.
    • Technical skills: Experience with UNIX commands in debugging, SQLs, and Bash/Python scripting, as well as experience supporting FIX protocol and APIs.
    • Strong technical understanding of Linux/Java-based systems with exposure to Cloud Technology and DevOps utilities.
    • Good knowledge of monitoring, visualization, and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, or similar utilities.
    • Service-oriented with strong Incident handling and troubleshooting skills and ITIL certification.
    • Excellent written and verbal communication skills (English) with the ability to communicate with different Stakeholders and interfacing teams in a clear and concise manner.
    • Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX, or Cryptocurrency Trading domain.
    • Able to work under high pressure, handle multiple priorities, result-driven with attention to details, and deliver to demanding deadlines.
    • Self-starter with the ability to quickly pick up new concepts, business areas, and technologies.
    • Open to shift work and weekend support.


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