Senior Regional IT Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Ogier Full time

Job Summary

We are seeking a highly skilled and experienced IT professional to join our team at Ogier as a Senior Regional IT Analyst. The successful candidate will be responsible for providing technical support and guidance to our business users across all jurisdictions, ensuring that our IT systems and infrastructure are running smoothly and efficiently.

Key Responsibilities

  • Provide first-line support for IT-related issues and escalate as necessary to ensure timely resolution.
  • Supervise and manage the work of junior team members, providing guidance and coaching to ensure they have the skills and knowledge needed to perform their roles effectively.
  • Collaborate with the wider Support Team to ensure that all IT-related issues are addressed promptly and efficiently.
  • Develop and maintain strong relationships with our business users to understand their needs and provide tailored support and guidance.
  • Stay up-to-date with the latest IT trends and technologies to ensure that our systems and infrastructure are always running at optimal levels.

Requirements

  • Minimum of 5 years' experience in a similar role, with a strong background in IT support and service delivery.
  • Excellent understanding of Windows OS and iOS mobile devices, with experience in Microsoft Office 365 and Windows 11-based operating systems.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to engage with our business users across all jurisdictions.
  • Commitment to ongoing professional study and examinations to stay up-to-date with the latest IT trends and technologies.


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