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Warehouse Operations Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Arrow Asia Pac Ltd. Full time

Job Summary

We are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at Arrow Asia Pac Ltd. in Hong Kong. The successful candidate will be responsible for ensuring the warehouse's operations are in alignment with quality standards and supporting the implementation of warehouse-related projects.

Key Responsibilities

  • ISO and Audit Management:
  • Support the ISO 9001, ISO 14001 certification management & TAPA management to ensure the warehouse operations comply with relevant ISO standards and audit processes.
  • Provide support during internal and external audits to maintain the ISO certification.
  • Strategic Planning and Project Management:
  • Develop and execute strategic plans such as headcount allocations, warehouse efficiency enhancement, and quality improvement.
  • Participate and support the implementation of warehouse-related improvement and enhancement projects.
  • Manage the warehouse's budget and work with managers to ensure budgetary responsibility.
  • Performance Management and Reporting:
  • Develop key performance indicators (KPI) to monitor and analyze performance metrics such as warehouse productivity.
  • Provide regular reports on the warehouse's performance metrics, improvements, quality, etc.
  • Others:
  • Respond promptly to internal and external customer inquiries and concerns.
  • Other duties as assigned.

Requirements

  • Understanding of ISO 9001, ISO 14001 standards, TAPA and quality management principles.
  • Has experience in deploying ISO standards and TAPA solutions to enhance warehouse operations by ensuring adherence to industry regulations.
  • Ability to identify and define relevant quality metrics (e.g., order accuracy, inventory accuracy, on-time delivery).
  • Ability to transform performance metrics data into clear, visually appealing, and actionable recommendations by using data analysis tools (spreadsheets) and data visualizations (chart, graphs)
  • Proficiency in tailoring report content to meet the needs and expectations of different audiences.
  • Effective presentation skills to deliver reports and present findings in a compelling and impactful manner.
  • Good interpersonal skills to coordinate with cross-functions, and external customers to collect, aggregate, and analyze warehouse performance data from various sources.
  • Familiarity with warehouse environments
  • Highly communicative in Cantonese and English and Mandarin
  • High level skills of MS office tools
  • Bachelor's degree in Logistics or Supply Chain Management with 3-5 years related job experience in ISO certification and compliance.

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

  • Medical, Dental, Vision Insurance
  • Life Insurance
  • Double Pay
  • Performance Bonus
  • Paid Time Off
  • 5-Day Work Week
  • Growth Opportunities
  • Work at an international Fortune 500 company