Senior IT Solutions Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

About Classy Wheeler Limited

We are a leading IT consultancy in cloud computing solutions, seeking an experienced Senior IT Solutions Manager to join our team.

Key Responsibilities:

  • Provide first-line technical support to end-users and assist with resolving complex issues.
  • Develop and maintain excellent support/helpdesk practices for customers, ensuring seamless service delivery.
  • Manage the customer support database, tracking and resolving inquiries efficiently.
  • Serve as the key subject matter expert for various customers, providing guidance on open issues or requests.
  • Coordinate projects across multiple customers, aligning services to meet their unique needs.
  • Foster growth within the support and managed service team by developing skills and knowledge.
  • Serve as an interface among Presales, Postsales, and End-Users, facilitating effective communication.
  • Maintain in-depth knowledge of current market trends, new technologies, and consumer demands to stay ahead.
  • Undertake additional duties as assigned to ensure business objectives are met.

Requirements:

  • A University Graduate or Higher Diploma holder in Computer Science, Information Technology, or related discipline.
  • At least 5 years of working experience in System Integration or relevant experience in providing helpdesk and first-line support services.
  • A strong technical background, combined with an innovative and curious mindset.
  • Experience in establishing support teams and navigating the Support Development life cycle and processes is essential.
  • A willingness to learn new technologies and possess strong problem-solving skills.
  • Excellent interpersonal and communication skills, with fluency in Chinese required and proficiency in English an advantage.

Preferred Qualifications:

  • A good understanding of support workflows for various vendors.
  • Tech knowledge of Virtualization, Server, SAN Storage, and Backup Solutions.
  • Storage expertise in one of Dell/EMC, NetApp, HPE, IBM, etc.
  • Server knowledge in one of HPE, Dell/EMC, Lenovo, etc.
  • Virtualization knowledge in Hyper-V, VMware, Citrix.
  • Backup knowledge in EMC, Veeam, Commvault, Veritas.

Compensation:

The estimated annual salary for this role is approximately $120,000 - $150,000, based on industry standards and local cost of living factors.

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