Network Operations Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Zscaler LATAM Full time

We're seeking an experienced Technical Customer Success Manager to join our team in Hong Kong. In this role, you'll collaborate with internal and customer-facing teams to drive product adoption and deliver value to our customers.

Key Responsibilities:

  • Build and nurture strategic relationships with customer stakeholders to drive value realization and solution optimization
  • Provide technical guidance and best practices for product use, migration, and expansion to ensure optimal outcomes
  • Align customer objectives with Zscaler's solutions and offer tailored recommendations for continuous improvement
  • Manage and coordinate customer escalations, ensuring timely resolution and high customer satisfaction

Requirements:

  • 5+ years of experience in Cloud Services, Networking, Security Solutions, and customer-facing roles (e.g., Solution Delivery/Engineering, Customer Success Management, Technical Account Management)
  • Experience in Networking Security, including secure connectivity (e.g., SD-WAN, VPNs), data protection (e.g., DLP, CASB), and web security (e.g., SWG, MPLS)
  • Experience troubleshooting network and performance issues using common tools (e.g., Traceroute, Wireshark, SAML)


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