Network Operations Manager
6 days ago
We're seeking an experienced Technical Customer Success Manager to join our team in Hong Kong. In this role, you'll collaborate with internal and customer-facing teams to drive product adoption and deliver value to our customers.
Key Responsibilities:
- Build and nurture strategic relationships with customer stakeholders to drive value realization and solution optimization
- Provide technical guidance and best practices for product use, migration, and expansion to ensure optimal outcomes
- Align customer objectives with Zscaler's solutions and offer tailored recommendations for continuous improvement
- Manage and coordinate customer escalations, ensuring timely resolution and high customer satisfaction
Requirements:
- 5+ years of experience in Cloud Services, Networking, Security Solutions, and customer-facing roles (e.g., Solution Delivery/Engineering, Customer Success Management, Technical Account Management)
- Experience in Networking Security, including secure connectivity (e.g., SD-WAN, VPNs), data protection (e.g., DLP, CASB), and web security (e.g., SWG, MPLS)
- Experience troubleshooting network and performance issues using common tools (e.g., Traceroute, Wireshark, SAML)
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