Deputy Manager, Customer Experience Lead

Job Responsibilities:Handle customer complaints and feedback in adherence to internal and regulatory requirementsCarry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experienceMinimum Requirements:Degree holder or above or equivalent...

Position SummaryWe are seeking a highly skilled Deputy Manager, Customer Experience to join our team at Bank of Communications (Hong Kong) Limited. As a key member of the customer service team, you will play a critical role in ensuring that customers receive exceptional service and support.Main ResponsibilitiesProvide leadership and guidance to the customer...

Job DescriptionThe Deputy Manager, Customer Experience will be responsible for leading the team to deliver exceptional customer experiences. This involves handling customer complaints and feedback, identifying areas for improvement, and developing strategies to enhance service quality.Main ResponsibilitiesLead the team in resolving customer complaints and...

At the OOCL Group, PEOPLE are our most important asset. As an international logistics service provider embracing "People, People, People" as one of our Core Values, we respect and invest in our people and recognize their efforts and achievements. In support of the growth of OOCL Logistics, we offer exceptional career and development opportunities with...

We are currently looking for a Deputy Chief Operating Officer (Deputy COO), a senior leadership role within an organization, typically second in command within the operations department. The Deputy COO assists the Chief Operating Officer (COO) in managing day-to-day operations and implementing strategies to improve efficiency and effectiveness across various...

About High-Impact Careers at HSBCWe are seeking a highly skilled professional to join our team as a Customer Relations Deputy Director.Ours is a dynamic and innovative workplace, offering a world of opportunities to develop your career in a high-profile business segment.We empower our team of high-performing individuals to build skills, explore new...

We are seeking a seasoned professional to join our team as the Customer Experience Lead. As a key member of our leadership team, you will play a critical role in shaping our customer experience strategy and driving business growth.About the Role:Developing and implementing customer experience strategies that drive business outcomes and customer...

Customer Experience Lead:We are seeking a highly skilled Customer Experience Lead to join our team. The ideal candidate will have a proven track record of delivering exceptional customer experiences and developing effective customer experience strategies.Key responsibilities include:Developing and implementing customer experience initiatives to enhance...

Join Our Team!The Hong Kong Mortgage Corporation Limited is seeking a talented Deputy Manager to enhance our Operations Department.Key Responsibilities:Directly oversee operational staff engaged in mortgage loan processing;Closely monitor the performance of external partners and vendors;Produce regular management reports to facilitate decision-making;Offer...

Job OverviewAs a Customer Service Manager at RedotPay, you will be responsible for leading our global customer service team in providing exceptional service delivery, team training, and the development of a comprehensive customer service database.Key Areas of Focus:Develop and implement effective customer service strategies that align with overall business...

Deputy HR Manager - Payroll ServicesJob Description:This Deputy HR Manager will play a critical role in supporting the Head of HR in developing and implementing payroll strategies that align with organizational goals.Main Accountabilities:Lead the development and implementation of payroll processes, procedures, and policies, ensuring compliance with relevant...

Deputy Head of Asset Management - Shopping MallThis is a full-time on-site role for the Deputy Head of Asset Management - Shopping Mall with one of the largest developers in mainland China. The role is located in Hong Kong SAR and involves overseeing the day-to-day management of 10 shopping mall assets, including financial analysis, business planning,...

We are looking for a Customer Experience Lead who can help us refine and enhance our complaint-handling procedures. As an Assistant Manager of Complaint Handling, you will work closely with operations and support teams to foster a collaborative environment and ensure smooth and efficient operations.Key ResponsibilitiesConduct thorough investigations into...

Key ResponsibilitiesMonitor market trends and customer experiences to identify opportunities for improvement.Conduct data analysis on customer profiles for segmentation marketing purposes.Support team operations and handle ad hoc tasks as assigned.Design, plan, and execute omni-channel marketing programs to engage customers effectively.

Responsibilities Assist superiors to organize and implement asset and liability management( ALM ) and financial analysis and planning, prepare proposals for ALM strategies, implementation actions and future development and report to superiors / relevant departments / relevant committees Assist superiors to organize, implement and develop asset and liability...

About the RoleThe Senior Customer Service Operations Manager will lead the development and implementation of customer service strategies, focusing on process improvement and employee training. This individual will also be responsible for analyzing customer feedback and implementing changes to enhance the overall customer experience.

Job OverviewWe are seeking an experienced Deputy Treasurer to join our team at the Emperor Group. As a key member of the finance department, you will play a critical role in developing and implementing comprehensive treasury strategies to enhance the group's financial performance and liquidity management.

Deputy Director for Environmental ExcellenceWe are seeking a highly accomplished Deputy Director to support our Director in overseeing our environmental strategy, driving innovation and excellence in sustainability.This role involves working closely with internal stakeholders and external partners to develop and implement cutting-edge sustainability...

Job DescriptionAs a Customer Experience Manager at DBS Bank, you will be responsible for delivering exceptional customer experiences that meet business and customer expectations.You will work closely with internal business partners to enhance the channel delivery platform, ensuring quality customer journeys and experiences.Key responsibilities...

Position Summary:The Customer Experience Manager will be responsible for understanding customer needs and developing customer-centric marketing materials. Key responsibilities include conducting desktop or tailored competitive research, identifying customer pain points, and collaborating with internal stakeholders to ensure timely delivery of project...